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Digital Learning Administrator

Up to £12 per hour

Charity Talent are recruiting for a Digital Learning Administrator working for an Education Charity. This is to start ASAP for 6 months, with a possible extension. It will be remote working.

As the Digital Learning Administrator you will be supporting the Digital Learning team who run all of the online learning and digital support for the programmes including delivery of online teaching days and support with assignment submissions. This role will be focusing on administrative tasks to ensure the team can respond quickly to students and staff.

As a Digital Learning Administrator you will be in charge of the inbox management as well as setting up of meetings/ teaching sessions and hosting of these on zoom (purely logistical - no teaching). You will be dealing with Moodle (virtual learning platform) administration, uploading of recordings onto online system, minuting meetings and capturing decisions in design meetings.

You will also oversee staff queries during delivery as well as participant queries during delivery and other tasks.

Experience:

  • Confident in IT systems such as zoom and online chat functions
  • Organised
  • Attention to detail even on repetitive tasks.
  • Good customer service skills
  • Fast paced worker
  • Good communicator to provide clear instructions and advice

Alumni Coordinator - Higher Education

£13 - £14 per hour

Charity Talent are recruiting for an Alumni Relations Coordinator working for an Educational Charity, remote work. This is to start asap and it is a Temp contract for 3 months.

As the Alumni Relations Coordinator you will act as the first point of contact within the team for alumni queries, managing email and routine telephone enquiries, ensuring they are dealt with promptly and exceed alumni needs and expectations. You will execute a range of administrative tasks relating to events such as taking manual bookings, printing guest lists, name badges and purchasing gifts.

As the Alumni Relations Coordinator you will support the Alumni Engagement team with all data administration as required. This will include inputting data and will log alumni call reports on the Database. You will complete tasks in accordance with defined policies and procedures to ensure that a consistent, world-class service is provided to all clients and stakeholders.

Experience:

Further education or equivalent

Strong administration and project coordination background

Experience working with volunteers definite advantage

Excellent customer service skills

Good communication skills and the ability to address a variety of stakeholders

Supporter Care Assistant

Up to £11 per hour

Charity Talent are recruiting for a Supporter Care Assistant for an health charity. This is around a 7 week temp role with the possibility to extend. ASAP start.

It will be working from home for now.

Roles and responsibilities:

As the Supporter Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries. You will be using templates for the responses to supporter emails.

As the Support Care Assistant you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service

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