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Service Manager - Asylum Seekers/Youth Charity

£38000 - £40000 per annum

Are you a talented Service Manager, or are you striving to be one? Can you demonstrate that you have experience working with asylum seekers and can ensure the smooth running of services with excellent internal processes for project design and delivery? If so then you could be perfect for my client, a Youth Charity based near Purley. This is an permanent role with hybrid working (1-3 days in their office) .

The Role: In this Service Manager role you will be the key contact for most of the grants in the area and managing your own team. Specific tasks include:

  • Provide excellent leadership to the team, have a focus on staff wellbeing, and devote time to their senior management responsibilities. Line management of 2 direct reports and an additional 4.
  • Build strong local partnerships and influencing local practice and networks.
  • Support on the recruitment, training and induction of new staff and maintaining oversite of volunteer recruitment.
  • To hold team meetings, monthly staff one-to-one meetings and annual performance development reviews.
  • To lead the development of programme of activities and services.
  • To be responsible for implementing the monitoring and evaluation plans for the projects, working closely with the Impact Manager..
  • To ensure compliance with project funders terms and conditions.
  • To ensure financial procedures are followed by the Team and meticulous approach to expenses is adopted.
  • To lead on office health and safety with the Head of Finance and Internal Operations.

Experience:

  • Excellent leadership and people management skills.
  • Proven Project Management.
  • Experience of working at a senior level within an organisation.
  • Experience of both group work and casework with refugees and asylum.
  • Experience of safeguarding (significant experience expected) .
  • Deep knowledge of the UK asylum and social care systems for unaccompanied asylum seeking children, young asylum seekers and refugees.

Fundraising Donor Assistant X 4 - Health Charity

£20000 - £21500 per annum

Charity Talent are recruiting for a Health Charity based near Liverpool Street Station. They are recruiting for 4 Donor Fundraising Assistants, these vacancies sits within their Customer Care Centre. This Charity are doing phenomenally well and they play a big part within Health and made a lot of difference in a lot of peoples lives. This is a Charity that invests in their staff and can be an amazing opportunity for someone who wants to develop their career in the Charity Sector. The team is vibrant and fun. The manager will spend a lot of time in your development.

This is a permanent full-time position. The training and probation will be in the London office and then flexible working thereafter. The salary will increase after you have passed probation to £24K.

The Role: As the Fundraising Donor Assistant you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Donor Assistant role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls. You will be understanding, a good listener and empathetic.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Customer Relationship experience
  • Database Experience
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

 

 

Programme and Grants Administrator - Part Time

£11 - £12 per hour

Charity Talent are recruiting for a Community based Charity, they are recruiting for a Part Time Grants Administrator, (22.5 hours per week) working from home.

You will be responsible for data input, management & analysis within Excel and Grant Management systems. Providing appropriate support to organisational grant applicants.

Scheduling face to face and virtual monitoring visits. Ensure the timely receipt of ongoing KPI and impact evaluation reports. Ensure clear filing and accurate CRM management reporting. Provide timely efficient project and administrative support to the Programme team Direct grant scheme: administration & monitoring:

Ensure all data and written reporting from grantees is accurate and meets grant monitoring requirements.

Work within the operational grant management systems, including application processes and assessment criteria.

Working under the direction of the Programme Manager to provide support as required. Support the grant programme as directed, understanding the relationships with Third Party grantees and ensuring timely professional communication and correspondence.

Providing appropriate support in line with any contractual arrangements with grantees. Collate comprehensive and clear feedback, data, and information to monitor performance.

You will have:

Excellent Data management - including input, monitoring, checking and basic analysis

Excellent at excel and other data processing systems.

Numerically highly competent.

Sound project management with the ability to meet deadlines.

Approachable and able to build appropriate relationships.

High levels of numeric ability especially regarding data input and data management.

Attention to detail with a methodical approach.

Fundraising Administrator

£10 - £13 per hour

Charity Talent are recruiting for several Fundraising Support positions.
Animal Charity, £11 per hour near Victoria.
Fundraising Database Assistant - 12 month contract £23K, Euston.
Fundraising Customer Support - 6 months £23K, Euston.
Fundraising Donations Processing - £11 per hour, Waterloo, Temp to Perm
Fundraising Customer Support near Liverpool Street, X4 Perm £21K.


This will be a great opportunity for recent graduates who has transferable skills and like to develop a Career in the Charity Sector, although they are entry level jobs we do require candidates to have some Customer Support experience or have some Fundraising Database experience. You will Provide excellent customer service by ensuring the prompt, efficient and accurate processing of all communications from supporters by telephone, email, letter and in person. Use agreed letter templates and produce bespoke responses using the fundraising database, Word and email. Handle difficult and distressed supporters in a sensitive and skilled manner.

Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with the Battersea's policies and procedures. To process and thank appropriately incoming donations from supporters. Liaise with other Fundraising teams and Finance to ensure correct coding is applied to donations to track the source of fundraising income.

You will have proven experience of working in a customer services environment.

Outstanding customer service skills with the ability to show empathy, tact and diplomacy.

Strong administration skills and a high level of accuracy and attention to detail.

Fundraising Data Assistant

Up to £12 per hour

Are you a talented Fundraising Database Administrator, or are you striving to be one? Can you demonstrate that you can support a wider team and be able to put the donor or enquirer first? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an ongoing temp role and will be working in the office near Elephant and Castle.

The Role: As the Fundraising Database Administrator you will be doing the following:

  • You will be responsible for dealing with all fundraising enquiries from donors via email and telephone.
  • You will also assist with the organisation of the Fundraising Products team storage and materials.
  • Empty correspondence boxes on a daily basis
  • Answer donor correspondence using templates set up on the database
  • Deal with queries passed on by telephone response handling agency
  • Mail merge and print letters relating to direct debits on a weekly basis
  • Amend names, addresses and other information on the database
  • Take minutes at Donor Services meetings
  • Take responsibility for stock control and re-ordering of stationery
  • Help with routine tasks as required at quiet times.

The Candidate: To be considered for the Fundraising Donor Administrator role you will need to possess the following skills:

  • Customer care experience.
  • Strong written and communication skills to a standard expected for communicating with donors and enquirers on a range of topics.
  • Ability to work and achieve results under substantial pressure.
  • Ability to take directions and follow instructions.
  • Some experience at a basic level with mail merge and databases.
  • Attention to detail and ability to check output and flag up errors.
  • Persistence and ability to focus on routine and repetitive tasks.
  • Flexibility and adaptability

Fundraising Database Administrator

£21000 - £23000 per annum

re you a talented Fundraising Database Assistant/Processor, or are you striving to be one? Can you demonstrate that you have experience of processing Gift Aid claims and can deal with a wide range of administrative tasks? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an on-going temp contract.

The Role:

In this temporary Fundraising Database Assistant/Processor role you will be supporting the Gift Aid fundraising team. You will be pirmarly responsible for communicating with the wider team to support donors. Specific tasks include:

  • Processing claims onto the system
  • Communicating with the wider team of claim issues and paperwork
  • Editing and updating donors on the fundraising database
  • Assisting with the management of paper based documents for evidence
  • Assisting the Gift Aid supervisor on the creation and submission of claims
  • You will organise and process all data related to the donors

Experience:

Confident with using data and quick to pick up new systems

Fundraising experience

Good communication skills

Project and Communications Administrator

£11 - £13 per hour

Charity Talent are recruiting for a Children's Charity and they are recruiting for a Project and Communications Administrator to start ASAP. This is for 4 months, with a possible extension.

As the Project and Communications Administrator you will provide high level project, administrative and communications support to a team of staff. You will act as the first point of contact for internal and external stakeholders. You will be responsible to create, edit and proof-read business communications and documents including assisting with the production of project reports, publications and promotional material.

As the Project and Communications Administrator you will actively engaged in the development of new projects and programmes across the department, and agree tasks within them as appropriate. You will understand and administer financial procedures. You will develop and maintain administrative systems and procedures as required including project tracking and monitoring.

Experience:

Project Support

Communications administration

Excellent IT skills

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