Get new jobs for this search by email

Fundraising Campaign Officer

£14 - £15 per hour

Are you a talented Fundraising Campaign Officer, or are you striving to be one? Can you demonstrate that you can assist in championing customer care and creating a customer centric environment within the teams? If so then you could be perfect for my client, a Health Charity based in London. This is a temp to perm position.

The Role: As the Fundraising Campaign Officer you will co-ordinate and plan of outsourcing fulfilment needs. Specific tasks:

  • To assist in maintain ongoing working collaborations with fundraising teams.
  • To assist in co-ordinating and running meetings between appropriate internal teams and external (fundraising and fulfilment) agencies.
  • To assist in creating fulfilment briefings for outsourced fundraising appeals, covering all aspects of fundraising planning.
  • To take direct responsibility for contacting agencies and internal teams when any issues or discrepancies arise.
  • To assist in producing regular and ad hoc reports and documents, including monthly monitors of fulfilment statistics and team brief.
  • Representation at internal or external meetings.

The Candidate: To be considered for the Fundraising Campaign Officer role you will need to possess experience working as part of a team being able to multi task whilst maintaining calm. Charity Talent also need you to have prior Fundraising experience.

Additionally, it's crucial that you possess the following:

  • Ability to work with third parties
  • Self-starter
  • Confident in speaking and leading meetings
  • Strong interpersonal skills
  • Ability to monitor projects
  • Problem solving
  • Collaborative
  • Strong attention to detail

Supporter Care Data Officer

£13 - £14 per hour

Are you a talented Supporter Care Data Officer, or are you striving to be one? Can you demonstrate that you have excellent customer service and data skills? If so then you could be perfect for my client, a Health Charity based in London. This is a temp to perm position.

The Role: As the Supporter Care Data Officer you will liaise with all parties to respond to and resolve standard fundraising donation related queries.

  • liaise closely with internal teams to resolve queries and issues raised by fundraising team income.
  • Accurate processing of all in-house donations, and other fundraising related forms, including logging and banking within agreed service levels.
  • To be directly responsible for writing tailored, supporter focused thank you letters and emails, that are engaging, accurate with the aim to retain support.
  • Respond to and log supporter feedback (positive, negative and complaints) when received as part of donation responses.
  • Maintain sensitive information and records with appropriate confidentiality.

The Candidate: To be considered for the Supporter Care Data Officer role you will need to possess administration experience. Charity Talent also need you to have prior excellent customer service experience.

Additionally, it's crucial that you possess the following:

  • Experience of writing tailored thank you letters.
  • Great communicator
  • Able to multi-task
  • Great attention to detail
  • Data driven
  • Strong written skills
  • Happy to carry out repetitive tasks

Fundraising Enquiry Officer

£13 - £14 per hour

Are you a talented Fundraising Enquiry Officer, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Health Charity based in London. This is a temp to perm position.

The Role: As the Fundraising Enquiry Officer you will be the first point of contact for supporters and members.

  • You will respond to high volume of inbound enquiries, mostly by phone but also email, , social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • Provide support for all fundraising campaigns through supporter focused response initiatives and fulfilment.
  • Log feedback (positive, negative and complaints).
  • Liaise with managers, supporters and volunteers to resolve standard and ad hoc queries.
  • Accurately maintain manual and electronic records, complying with GDPR and RNIB and statutory regulations.

The Candidate: To be considered for the Fundraising Enquiry Officer role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Can handle complaints well
  • Stays calm under pressure and in some stressful situations
  • Great communicator
  • Able to multi-task
  • Comfortable over the phone and email

Fundraising Customer Support Advisor (Part Time)

£21000 - £24000 per annum

Are you a talented Fundraising Customer Support Advisor, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Health Charity based in London.

This is a permanent part-time position of 21 hours per week across 3 days. The training and probation will be in the London office and then flexible working thereafter.

The Role: As the Fundraising Customer Support Advisor you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Customer Support Advisor role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

Get new jobs for this search by email