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Fundraising Membership Officer - Environment Charity

£21 - £22 per hour

Charity Talent are recruiting for an Environmental Charity based near Waterloo for a Fundraising Membership Officer. This is a temp role for3 months with the possibility to extend. It is 4 days a week with 1-2 days in the office. Immediate start.

The Role: As the Fundraising Membership Officer you will be working with the Membership and Community team to support on all membership and community fundraising matters.

You will be:

  • Supporting on Christmas card processing and fulfilment - managing the advertising, fulfilment of orders and reporting and analysis of this.
  • Coordinating and leading on key meetings as well as working with an agency on the development and roll out of the toolkit.
  • Responsible for updating the network regularly on the weekly newsletter regarding membership and the recruitment campaign.
  • Managing the community inbox.
  • Developing rapport with key client to gain insight into how they are recruiting new and produce analysis regarding this for the management team
  • Planning, preparing and potentially deliver of network webinar sessions to support network through key update training/discussion webinars
  • Supporting on event logistics.

The Candidate: To be considered for the Fundraising Membership Officer role you will need to possess fundraising experience.

Additionally, it's crucial that you possess the following:

  • Willing and eager to get 'stuck in' and who will pick up the phone, and even meet with local groups as required, to develop a rapport quickly.
  • A team player, strong organisational skills (able to juggle multiple tasks at once) and an eye for detail.
  • Has exceptional communication skills (both written and verbal).
  • Has experience in working with a variety of stakeholders internally and externally

Assistant Team Leader - Fundraising/Supporter Care

£26400 - £29400 per annum

Charity Talent are recruiting for an permenant Assistant Team Leader (Fundraising/Supporter Care) for a Health Charity based near Liverpool Street Station.

As the Assistant Team Leader you will:

  • Oversee the Supporter Care Team operations, maintaining agreed service levels; ensuring advisors are organised and able to complete all enquiry channels and demand.
  • Be responsible for the direct line-management of the Supporter Care Advisors, including their ongoing monitoring, coaching, training and development.
  • Provide a comprehensive and responsive information service to the public.
  • Provide training and 1-1 support to all new starters in the initial training period, as well as continuously for the team as and when it's needed.
  • Work in collaboration with the Supporter Care Team Leader and assist the Supporter Care Team Leader in overseeing the day to day management of enquiries.

Experience:

  • Highly organised and efficient with strong organisational skills and excellent attention to detail
  • Line management experience
  • Familiar with up to date call centre technologies and practices around people, process and customer service standards
  • Supporter Care Fundraising/ Call Centre Experience
  • Awareness of potential areas of improvement

Fundraising Donor Assistant X 4 - Health Charity

£20000 - £21500 per annum

Charity Talent are recruiting for a Health Charity based near Liverpool Street Station. They are recruiting for 4 Donor Fundraising Assistants, these vacancies sits within their Customer Care Centre. This Charity are doing phenomenally well and they play a big part within Health and made a lot of difference in a lot of peoples lives. This is a Charity that invests in their staff and can be an amazing opportunity for someone who wants to develop their career in the Charity Sector. The team is vibrant and fun. The manager will spend a lot of time in your development.

This is a permanent full-time position. The training and probation will be in the London office and then flexible working thereafter. The salary will increase after you have passed probation to £24K.

The Role: As the Fundraising Donor Assistant you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Donor Assistant role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls. You will be understanding, a good listener and empathetic.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Customer Relationship experience
  • Database Experience
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

 

 

Fundraising Gift Aid Assistant

£11 - £12 per hour

Are you a talented Fundraising Gift Aid Assistant, or are you striving to be one? Can you demonstrate that you have experience of processing Gift Aid claims and can deal with a wide range of administrative tasks? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an on-going temp contract in Elephant and Castle.

The Role:

In this temporary Fundraising Gift Aid Assistant role you will be supporting the Gift Aid fundraising team. You will be primarily responsible for communicating with the wider team to support donors. Specific tasks include:

  • Processing claims onto the system
  • Communicating with the wider team of claim issues and paperwork
  • Editing and updating donors on the fundraising database
  • Assisting with the management of paper based documents for evidence
  • Assisting the Gift Aid supervisor on the creation and submission of claims
  • You will organise and process all data related to the donors

Experience:

Confident with using data and quick to pick up new systems

Fundraising experience

Good communication skills

Fundraising Database Assistant

£12 - £14 per hour

Are you a talented Fundraising Database Assistant, or are you striving to be one? Can you demonstrate that you can maintain the accuracy of the supporter database and support the fundraising teams? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an ongoing temp role and will be working in the office near Elephant and Castle.

As the Fundraising Database Assistant you will do the following:

  • Maintain the accuracy of the supporter database through regular data cleansing, merging and de duplication of records.
  • Ensure data quality and integrity at all times and adherence to GDPR requirements.
  • Import supporter data from a range of external sources ensuring accurate data capture
  • Create data selections for the fundraising teams for emails and mailings to supporters.
  • Check data files before they are sent to fundraising teams or external suppliers.
  • Provide training support to the Fundraising Database Assistant Manager.
  • Work with the Database & Donor Services Manager and team to develop and document up-to-date procedures for data entry, importing, and checking data.
  • Stay up-to-date with changes in the regulatory environment e.g. Fundraising Regulator Codes, ICO guidance, DMA code updates etc.

Experience:

Methodical and analytical approach to database research

Confidence and competence in data-handling

Imaginative and creative in approach to data assessment

Use of CRM and Excel

Fundraising Administrator

£10 - £13 per hour

Charity Talent are recruiting for several Fundraising Support positions.
Animal Charity, £11 per hour near Victoria.
Fundraising Database Assistant - 12 month contract £23K, Euston.
Fundraising Customer Support - 6 months £23K, Euston.
Fundraising Donations Processing - £11 per hour, Waterloo, Temp to Perm
Fundraising Customer Support near Liverpool Street, X4 Perm £21K.


This will be a great opportunity for recent graduates who has transferable skills and like to develop a Career in the Charity Sector, although they are entry level jobs we do require candidates to have some Customer Support experience or have some Fundraising Database experience. You will Provide excellent customer service by ensuring the prompt, efficient and accurate processing of all communications from supporters by telephone, email, letter and in person. Use agreed letter templates and produce bespoke responses using the fundraising database, Word and email. Handle difficult and distressed supporters in a sensitive and skilled manner.

Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with the Battersea's policies and procedures. To process and thank appropriately incoming donations from supporters. Liaise with other Fundraising teams and Finance to ensure correct coding is applied to donations to track the source of fundraising income.

You will have proven experience of working in a customer services environment.

Outstanding customer service skills with the ability to show empathy, tact and diplomacy.

Strong administration skills and a high level of accuracy and attention to detail.

list Fundraising Direct Marketing Officer - Cancer Charity

£24000 - £30000 per annum

Charity Talent are recruiting for a Brilliant Cancer Charity based near Liverpool Street Station. You will be going into the Office 2 days per week and the rest working from home. This is permanent jobs with an immediate start.

Their Fundraising Department is responsible for engaging new and existing supporters and building relationships with them to enable them to provide the growing income needs to deliver their vision that by 2050. This is a really exciting time to join the Charity. They fund the brightest minds to discover how to prevent cancer, how to detect it earlier and how to treat it effectively at every stage.

You will manage and review a programme of acquisition and retention direct marketing fundraising campaigns in order to increase their income. You will be responsible for delivering agreed activity to achieve/exceeding income targets through a range of communication channels, including door to door, private sites, direct mail, telemarketing, email, internal communication and any other relevant channel Key tasks and duties.

Plan, deliver and manage direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels to schedule and budget. Management of direct marketing including briefing agencies, sourcing material, managing data selections, appraising creative copy and artwork, managing the approval and production process, proofing, setting up and monitoring campaign fulfilment

To take accountability for ensuring that assigned Direct Marketing campaigns are managed against agreed expenditure levels. To track, analyse and report on results from assigned Direct Marketing campaigns. Review direct marketing campaigns and ensure information is used to inform future plans as appropriate.

Brief and manage internal and external suppliers, acting as point of contact for day to day queries and results management.

You will have demonstrable experience of working within a Fundraising / Marketing Environment.

Campaign Management experience.

We have two vacancies:

Direct Marketing Assistant - £24K

Direct Marketing Officer - £30K

Hence why the salary range is from £24K - £30K

Fundraising Database Administrator

£21000 - £23000 per annum

re you a talented Fundraising Database Assistant/Processor, or are you striving to be one? Can you demonstrate that you have experience of processing Gift Aid claims and can deal with a wide range of administrative tasks? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an on-going temp contract.

The Role:

In this temporary Fundraising Database Assistant/Processor role you will be supporting the Gift Aid fundraising team. You will be pirmarly responsible for communicating with the wider team to support donors. Specific tasks include:

  • Processing claims onto the system
  • Communicating with the wider team of claim issues and paperwork
  • Editing and updating donors on the fundraising database
  • Assisting with the management of paper based documents for evidence
  • Assisting the Gift Aid supervisor on the creation and submission of claims
  • You will organise and process all data related to the donors

Experience:

Confident with using data and quick to pick up new systems

Fundraising experience

Good communication skills

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