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Supporter Care Assistant - Animal Charity

  • £13 - £15 per hour

Charity Talent are recruiting for a Supporter Care Assistant for an Animal charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

This is around a 3 month temp role with the possibility to extend. This is a ASAP start. It will be working from the office 3 days a week based in Victoria.

The Role: As the Supporter Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.

You will also do the following tasks:

  • You will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity.
  • You will thank supporters for their donations (monetary and gifts)
  • Helping the team with the franking and opening of post
  • Financial batching

The Candidate: To be considered for the Supporter Care Assistant role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service or supporter service role
  • Someone who is a 'go-getter'
  • Needs office based experience
  • Strong IT skills including excel.

Fundraising Customer Support Advisor x3

  • £21500 - £23500 per annum
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Are you a talented Fundraising Customer Support Advisor, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Health Charity based in London.

This is a permanent full-time position and will be working in the office. After 6 month probation the salary will increase to £24,700.

The Role: As the Fundraising Customer Support Advisor you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Customer Support Advisor role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

 

 

Direct Marketing (Fundraising) Officer

  • £35000 - £37000 per annum

Are you a talented Direct Marketing (Fundraising) Officer, or are you striving to be one? Can you demonstrate that you have experience of direct marketing and digital fundraising campaigns? If so then you could be perfect for my client, a Faith Charity in London. This role is 6 month FTC with the possibility to extend and to start ASAP.

The Role: In this Direct Marketing (Fundraising) Officer role, you will report to Individual Acquisition Manager. Specific tasks include:

  • Deliver direct marketing and digital campaigns to recruit supporters.
  • Plan multi-channel campaigns including channels such as direct mail; paid social; paid search,DRTV and telephone.
  • Precise budgeting, based on past results and using clear and realistic assumption.
  • Define clear target audiences for all campaigns using accurate data and market analysis.
  • Maintain excellent working relationships with colleagues.
  • You will contribute to the development of the right products, channels and messaging to attract new donors as the first step in building a long-term supporter relationship.

The Candidate: To be considered for the Digital Officer role you will need to demonstrable proven experience of campaign management and delivery. Charity Talent also need you to have good analytical and planning skills.

Additionally, it's crucial that you possess the following:

  • Experience in working with data and insight teams, assessing behaviour and trends in the
  • charity sector.
  • Good understanding of balanced needs to build relationships with supporters and achieve
  • specific response targets.
  • Strong communication and interpersonal skills.
  • Good understanding of data analysis and journey development.

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