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Fundraising and Events Manager - Refugee Charity

Are you a talented Fundraising and Events Manager, or are you striving to be one? Can you demonstrate that you can support and grow the Community and Events programme? If so then you could be perfect for my client, a refugee charity in London.

This role is a 12 month FTC (mat cover) with up to 3 days in the office near Hackney - salary includes London weighting.

This is a brilliant opportunity for someone looking to take the next step up in their career, with full oversight of growing events programme and line management responsibility.

The Role: In this Fundraising and Events Manager role, you will line manage a Fundraising Coordinator.

Specific tasks include:

  • Recruit participants to challenge events through marketing, email, print and social media.
  • Develop and maximise fundraising products.
  • Ensure that all fundraisers are stewarded and supported.
  • Maximise the use of digital and social media to promote events and steward supporters
  • Manage the project expenditure budgets.
  • Line manage, train and support the Coordinator, helping them to identify and achieve objectives.
  • Produce and implement multi-channel marketing plans.
  • Develop and cultivate relationships with sponsored event participants and community fundraisers.
  • Oversee all materials, including the fundraising guide, running vests and other fundraising collateral.

The Candidate: To be considered for the Fundraising and Events Manager role you will need to demonstrable ability to develop income growth in an event or community fundraising setting.

Additionally, it's crucial that you possess the following:

  • Excellent project management skills.
  • Ability to set priorities, manage projects, meet objectives and work to tight deadlines.
  • Proven knowledge of online fundraising tools and digital marketing
  • Experience of providing exemplary supporter stewardship.
  • Ability to write engaging content.
  • A passion and motivation to raise money to support refugees.

Fundraising Customer Care Officer

  • £23000 - £24000 per annum

Are you a talented Fundraising Customer Care Officer, or are you striving to be one? Can you demonstrate that you can support high level quality response service to supporters and the general public? If so then you could be perfect for my client, a Health Charity based in London.

This is a permanent role and a ASAP start. It will be hybrid working with a few days in the office near Kings Cross a month.

The Role: As the Fundraising Customer Care Officer you will be doing the following tasks;

  • Respond to a high volume of inbound enquiries from supporters, volunteers and the general public across all communication channels.
  • Respond consistently to all enquiries.
  • Provide support for all fundraising campaigns through supporter focused response initiatives and fulfilment.
  • Log feedback (positive, negative and complaints).
  • Liaise with managers, supporters and volunteers to resolve standard and ad hoc queries.
  • Accurately maintain manual and electronic records, complying with GDPR and statutory regulations.
  • Input and maintain data on databases ensuring GDPR is adhered to.
  • Work collaboratively with other teams within Relationships and maintain open communication.

The Candidate: To be considered for the Fundraising Customer Care Officer you will need to possess administration experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient

Fundraising Officer

Are you a talented Fundraising Officer, or are you striving to be one? Can you demonstrate that you can develop relationships with a portfolio of community supporters? If so then you could be perfect for my client, a Health Charity.

This is an FTC until August 2023 with 2 days in the office in Glasgow – centre.

The Role: As the Fundraising Officer, you will line work in the Community Fundraising team. Specific tasks:

  • Nurture and grow existing portfolio of supporters across Scotland.
  • Build deep and long-lasting relationships with all the supporters in your portfolio.
  • Develop and deploy tailored stewardship plans for existing and new supporters. 
  • Engage and recruit companies for charity challenge events.
  • Achieve fundraising income targets and deliver KPI’s in line with those agreed.
  • Produce regular budget projections and pipeline of income.
  • Ensure all fundraising activity is carried out in adherence with charity law and regulation. 
  • Be prepared for regular travel within your region to support activity and to attend meetings and conferences.

The Candidate: To be considered for the Fundraising Officer role you will need to possess experience in general fundraising.

Additionally, it's crucial that you possess the following:

  • Demonstrable experience of successfully working with high value and complex supporters .
  • Demonstrable experience of successfully leading face to face and phone meetings with supporters to build relationships and grow income. 
  • Proactive working knowledge of relationship management databases  
  • Drive, enthusiasm and determination to deliver.
  • The ability to sell; an excellent influencer and negotiator.
  • Excellent written skills with attention to detail.
  • Highly motivated with the ability to take the initiative.

Customer Service Advisor

  • £21500 - £23500 per annum

Are you a talented Customer Support Advisor, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Cancer Charity based in London.

This is a permanent full-time position and will be working in the office. After 6 month probation the salary will increase to £24,700.

The Role: As the Customer Support Advisor you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Customer Support Advisor role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

Community Fundraising Manager

  • £36500 - £38500 per annum

Are you a talented Community Fundraising Manager, or are you striving to be one? Can you demonstrate that you can lead the development and implementation of a variety of fundraising products and activities to retain and attract supporters? If so then you could be perfect for my client, a Health Charity.

This is a permanent role with 2 days in the office near Liverpool Street Station.

Whether this is your first manager role or you're looking for a new challenge, we would love to hear from you.

The Role: As the Community Fundraising Manager, you will line manage the Community and Events Officers and work closely with Head of Community. Specific tasks:

  • Implement strategy and portfolio to deliver and grow net income.
  • Deliver an excellent supporter experience to those taking part in the charity products and implement a supporter journey that maximises full potential.
  • Support on mass-market comms and personal stewardship across a variety of channels.
  • Develop relevant and engaging on and offline fundraising resources for supporters.
  • Support and promote long term relationships and deliver an excellent supporter experience.
  • Work with the Data team to maximise the quality and integrity of supporter data in the fundraising database.
  • Work with the wider team to manage stock fulfilment processes and adhere to agreed budgets.
  • Work closely with the Community and Events marketing team as they develop effective marketing campaigns and activities.
  • Support the Senior Manager to help select and manage fundraising agencies working with the charity.
  • To manage the performance and personal development of the Community Fundraising Officers.

The Candidate: To be considered for the Community Fundraising Manager role you will need to possess experience in community fundraising, mass events or individual giving.

Additionally, it's crucial that you possess the following:

  • Charity sector experience in a similar role.
  • Strong knowledge of Community Fundraising.
  • Passionate about providing supporters with the best possible experience.
  • strong relationship-building skills.
  • Have successfully developed multi-channel supporter journeys and have a flair for testing and innovating by improving stewardship.
  • Your strong copywriting skills means you'll be able to help develop inspiring fundraising resources and communications for supporters.
  • Positive attitude will mean your team of Community Fundraising Officers feel empowered, developed and supported in their roles.

Fundraising and Event Coordinator

Are you a talented Fundraising and Event Coordinator, or are you striving to be one? Can you demonstrate that you can drive not only income, but also awareness, active engagement and long-term loyalty with supporter? If so then you could be perfect for my client, an Government Funded Charity in London.

This role is a permanent and can either be hybrid working (office based in Surrey) or remote working with the ability to attend the office for important meetings.

The Role: In this Fundraising and Event Coordinator role, you will report to Community Fundraising Manager. Specific tasks include:

  • Support the development and delivery of fundraising products and programmes, including third party events and mass participation campaigns.
  • Work closely with the rest of the Fundraising team to help drive long-term value and reach the set financial targets.
  • Deliver excellent supporter experience with the aim of building long-term relationships.
  • To use digital platforms to reach and unite a remote audience.
  • Working with our marketing team to promote and deliver our fundraising activities.
  • Stay ahead of sector trends through research and networking.
  • To work alongside the team to maximise value of volunteering.
  • Support on the day of fundraising activities and events.

The Candidate: To be considered for the Fundraising and Event Coordinator role you will need to demonstrable building strong internal and external relationships.

Additionally, it's crucial that you possess the following:

  • possess administration and customer service experience.
  • Prior experience of dealing with a high volume of emails/calls.
  • Enthusiastic individual.
  • Excellent attention to detail and a personable and flexible approach.
  • Someone who is organised and efficient.
  • Demonstrate the ability to make informed decisions under pressure.
  • Demonstrable experience of dealing with campaigns and events.
  • Preferable experience of managing volunteers.
  • Demonstrable experience working with organisations & individuals.

Supporter Fundraising Executive (FTC)

Are you a talented Supporter Fundraising Executive, or are you striving to be one? Can you demonstrate that you have experience have experience providing high level quality response service to supporters and the general public dealing with enquiries and complaints? If so then you could be perfect for my client, a Children Charity.

This is a FTC role until June 2023 and will be hybrid working up to 2 days in the London office based near Camden (NW1).

The Role: In this Supporter Fundraising Executive role, you will be working in the Fundraising team as well as support Challenge events and Community fundraising team. Specific tasks include:

  • To be the first point of contact for supporters, providing information, advice and support.
  • Support the fundraising team on any enquiries across individual giving, corporate and legacy giving.
  • To communicate with supporters via telephone, post, and email.
  • To take donations and registrations and thanking donations.
  • To receive and respond to complaints about the Charity's fundraising activity.
  • To deliver personalised support to maximise the income and impact the supporters.
  • To maintain accurate records of supporter interaction on the CRM system.
  • To provide support with managing the administration of fundraising platforms.
  • To help deliver an excellent 'on the day' supporter experience by attending events.
  • To work collaboratively across teams to ensure programmes are integrated and fundraising goals are achieved.

The Candidate: To be considered for the Supporter Fundraising Executive role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Strong IT skills including excel.
  • Excellent organisational skills with ability to manage multiple tasks by prioritising effectively.
  • Strong and effective communicator, capable of talking to a diverse range of people with sensitivity and discretion
  • Excellent verbal and written skills
  • Good listener with excellent telephone skills
  • Have excellent attention to detail and be accurate in data capture.
  • A quick learner, able to learn about the charity's extensive portfolio.

Supporter Fundraising Executive

  • £25000 - £27000 per annum

Are you a talented Supporter Fundraising Executive, or are you striving to be one? Can you demonstrate that you have experience have experience providing high level quality response service to supporters and the general public dealing with enquiries and complaints? If so then you could be perfect for my client, a Children Charity.

This is a permanent role and will be hybrid working up to 2 days in the London office based near Camden (NW1).

The Role: In this Supporter Fundraising Executive role, you will be working in the Fundraising team as well as support Challenge events and Community fundraising team. Specific tasks include:

  • To be the first point of contact for supporters, providing information, advice and support.
  • Support the fundraising team on any enquiries across individual giving, corporate and legacy giving.
  • To communicate with supporters via telephone, post, and email.
  • To take donations and registrations and thanking donations.
  • To receive and respond to complaints about the Charity's fundraising activity.
  • To deliver personalised support to maximise the income and impact the supporters.
  • To maintain accurate records of supporter interaction on the CRM system.
  • To provide support with managing the administration of fundraising platforms.
  • To help deliver an excellent 'on the day' supporter experience by attending events.
  • To work collaboratively across teams to ensure programmes are integrated and fundraising goals are achieved.

The Candidate: To be considered for the Supporter Fundraising Executive role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Strong IT skills including excel.
  • Excellent organisational skills with ability to manage multiple tasks by prioritising effectively.
  • Strong and effective communicator, capable of talking to a diverse range of people with sensitivity and discretion
  • Excellent verbal and written skills
  • Good listener with excellent telephone skills
  • Have excellent attention to detail and be accurate in data capture.
  • A quick learner, able to learn about the charity's extensive portfolio.

Acquisition Campaign Manager

Are you a talented Acquisition Campaign Manager, or are you striving to be one? Can you demonstrate that you have experience leading on supporter appeals, across offline print channels including inserts and press? If so then you could be perfect for my client, a Social Welfare Charity. This is a permanent role and will be hybrid working up to 2 days in the London office.

This is a great role for a candidate looking for the step up and to build on their career within the Direct Marketing team. In this role you will have a lot of autonomy and support the Senior Supporter Acquisition Manager on the strategic development of the programme.

The Role: In this Acquisition Campaign Manager role, you will be working in the Acquisition Fundraising team and report to Senior Supporter Acquisition Manager. You will also line manage an Assistant. Specific tasks include:

    • Responsible for the day-to-day project management and delivery of campaigns to inspire and motivate new supporters.
    • Support delivery of the Christmas recruitment campaign and project managing assigned media channels.
    • Help to produce media and testing plans which recruit donors and drive donations.
    • Support the Supporter Retention team by project managing an assigned retention project each year.
    • Act as a first point of contact for the media agency, escalating queries as and when appropriate.

The Candidate: To be considered for the Acquisition Campaign Manager role you will need to demonstrable proven experience of campaign management across direct marketing channels. Charity Talent also need you to have good analytical and planning skills.

Additionally, it's crucial that you possess the following:

  • Demonstrable experience of working within an Individual Giving team across a range of direct marketing channels, ideally both offline and online.
  • You will be a brilliant team player with exceptional project management and organisational skills.
  • You will have the ability to manage relationships with key external agencies and strong attention-to-detail.

Retention Campaign Manager

Are you a talented Retention Campaign Manager or are you striving to be one? Can you demonstrate that you have experience of fundraising techniques across print and digital to grow programmes? If so then you could be perfect for my client, a Children Charity. This is a perm role.

This role will be hybrid working up to 2 days in the Surrey office.

The Role: In this Retention Campaign Manager role, you will report to Individual Giving Manager and line manager an assistant. Specific tasks include:

    • You will help build exciting emails to engage the charity audience.
    • Deliver direct marketing and digital campaigns to recruit supporters.
    • You will create and manage media spend cross-channel campaigns.
    • Plan multi-channel campaigns including channels such as direct mail; paid social; paid search,DRTV and telephone.
    • Precise budgeting, based on past results and using clear and realistic assumption.
    • You will work across a wide range of ad platforms to help the teas get the most out of their paid marketing activity. Define clear target audiences for all campaigns using accurate data and market analysis.
    • Maintain excellent working relationships with colleagues.
    • You will contribute to the development of the right products, channels and messaging to attract new donors as the first step in building a long-term supporter relationship.

    The Candidate: To be considered for the Retention Campaign Manager role you will need to demonstrable proven experience of campaign management and delivery. Charity Talent also need you to have good analytical and planning skills.

    Additionally, it's crucial that you possess the following:

      • Experience in working with marketing and fundraising.
      • charity sector.
      • Good understanding of balanced needs to build relationships with supporters and achieve
      • specific response targets.
      • Strong communication and interpersonal skills.
      • Good understanding of data analysis and journey development.

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