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Service Improvement Manager

£35000 - £48000 per annum
HR

Are you a talented Service Improvement Manager, or are you striving to be one? Can you demonstrate that you have prior experience identifying and informing Continuous Improvement initiatives? If so then you could be perfect for my client, a Faith based Charity based in Birmingham (working from home with occasional visits to the office). This is a fixed term contract to 2025.

The Role:

In this Service Improvement Manager role you'll report to the Contract Director and will be line managing 2 staff (Manager and Analyst). Specific tasks include:

  • Acquire and maintain up to date, full and accurate knowledge of all Contractor the and Supply Chain obligations.
  • Provide specific feedback on service delivery and identify and seek approval of appropriate responses in accordance with the provisions. Areas include: training, cost reductions, stakeholder feedback and more.
  • Work in collaboration with the Contract Director to identify a set of key principles and business objectives for the Contract Management Team
  • You may be required to prepare impact assessments, develop pilot proposals, trials, evaluation methods and tools, in order to demonstrate the added value of the initiative.
  • Present proposals that alter elements of the Service in order to achieve Continuous
  • Contribute to the planning and management of projects
  • Manage the performance of all direct reports to ensure that all individual and team objectives are met in accordance with operational plans, agreed service level agreements and key performance indicators

This role will be working from home with occasional visits to the Birmingham office. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the Service Improvement Manager role you will need to possess significant experience at a similar level. Charity Talent also need you to have an understanding of a range of performance improvement tools and techniques.

Additionally, it's crucial that you possess the following:

  • The ability to think critically and be a solutions focussed individual
  • Demonstrable experience in contributing to the design and delivery of end to end change management processes
  • Excellent communication skills, both written and verbal and the ability to draft and present business cases and reports
  • Ability to quickly develop strong, successful and collaborative working relationships at all levels of seniority within an organisation
  • Excellent organisational skills, attention to detail, effective time management and the ability to manage competing priorities to respond to tight deadlines
  • Strong data management and IT skills with experience of Microsoft Office.

Contracts and Project Officer

£23000 - £29000 per annum
HR

Are you a talented Contracts Officer, or are you striving to be one? Can you demonstrate that you have prior experience of responding to referrals for the support of victims? If so then you could be perfect for my client, a Faith based Charity based in Birmingham (working from home with occasional visits to the office). This is a fixed term contract to 2025.

The Role:

In this Contracts Officer role you'll report to the Team Leader and will be ensuring provision of a high quality referral service which runs 24 hours per day for 365 days of the year. Specific tasks include:

  • Participate in the 24/7 shift rota to include evenings, weekends and Bank Holidays.
  • Complete all relevant service documentation and records accurately and in a timely manner.
  • Undertake a variety of tasks to facilitate the progress of case work, including telephone and, occasionally, face to face interviews with clients of the service.
  • Maintain the Case Management System to ensure data is accurate and compliant with operational and contractual requirements.
  • Develop and maintain effective partnership working with sub-contractors and other relevant stakeholders.
  • Provide cover for the Contracts Administrator role, undertaking generic administrative duties as required.

This role will be working from home with occasional visits to the Birmingham office. The standard working hours will be confirmed once successful to incorporate evening, weekend and bank holiday hours.

The Candidate:

To be considered for the Contracts Officer role you will need to possess significant experience of receiving and assessing referrals by telephone and face to face. Charity Talent also need you to have a non-judgemental attitude and a passion for working with vulnerable groups.

Additionally, it's crucial that you possess the following:

  • Experience working with an interpreter
  • Desirable to have experience of working within the Criminal Justice System, Immigration Service, Social Services, the Police, public sector and non-governmental organisations
  • A solutions-focussed approach and the ability to think critically and creatively and impact on, and influence, performance and outcomes
  • A proven ability to develop and maintain effective working relationships with colleagues and external stakeholders at all levels using your excellent all-round communication skills.
  • Demonstrate that you are calm under pressure and have excellent interpersonal skills being both persuasive and sensitive

Service Delivery Manager

£35000 - £48000 per annum
HR

Are you a talented Service Delivery Manager, or are you striving to be one? Can you demonstrate that you have prior experience of working with third-party providers and lead on the delivery of a high quality and consistent service to all users? If so then you could be perfect for my client, a Faith based Charity based in Birmingham (working from home with occasional visits to the office). This is a fixed term contract to 2025.

The Role:

In this Service Delivery Manager role you'll report to the Operation Manager and will be line managing 3 staff (officers and assistants). Specific tasks include:

  • Your challenge will be to provide strong leadership to their front-line teams and oversee empathetic, trauma informed service delivery to potential and confirmed victims of modern slavery referred to us for support.
  • You'll also need to establish effective operational relationships with key front-line delivery partners that prioritises the needs of service users and actively seeks to embed Care Standards across all areas of operational activity.
  • Capturing, assessing and responding to service user feedback will be important too
  • Developing and implementing robust systems and processes
  • Providing guidance, advice, coaching and performance management, to the front line team
  • Be responsible for acquiring and maintaining up to date and full knowledge of all the front-line service obligations regarding contractual and policy requirements.
  • Managing the integration and implementation of new services
  • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team

This role will be working from home with occasional visits to the Birmingham office. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the Service Delivery Manager role you will need to possess significant experience at a similar level. Charity Talent also need you to have a non-judgemental attitude and a passion for working with vulnerable groups.

Additionally, it's crucial that you possess the following:

You will need:

  • A passion for delivering customer excellence and a willingness to go the extra mile
  • An approach that results in continuous improvements both to yourself and to operational processes
  • Analytical and critical thinking skills, a solutions-focused approach

Think that this Service Delivery Manager role is right for you? Then Charity Talent would love to hear from you.

HR Project Coordinator

£18 - £19 per hour
HR

Are you a talented HR Project Coordinator, or are you striving to be one? Can you demonstrate that you have experience of working with people data? If so then you could be perfect for my client, Health Youth Charity in London. This role is temporary for three months with the possibility to extend.

The Role: In this HR Project Coordinator role, you will report to People Services Manager (Project Manager) and working in the Project Task and Finish Group. Specific tasks include:

  • Extrapolate data reports from the HR database and check the accuracy
  • Manipulates the data to ensure reports are workable for the administrators
  • Co-ordinates the administration of the DBS checks
  • Liaises with managers and business partners to ensure the checks are carried out without delay and chase deadlines
  • Provide a weekly update to the project task to make sure project goals are met
  • Provide project management support to the wider team

It will be working from home. This role is temporary for three months with the possibility to extend. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the HR Project Coordinator role you will need to demonstrable experience of coordinating administrative tasks. Charity Talent also need you to have prior experience working with stakeholders so be able to demonatrate strong communication skills.

Additionally, it's crucial that you possess the following:

  • Experience of working with a HR database and running reports
  • Experience of working with people data and manipulating data reports in Excel
  • Building good working relationships with stakeholders across the business
  • Excellent administration skills
  • IT literate - use of HR database, Excel, Word, Outlook, Microsoft Teams and Zoom
  • Accuracy, curiosity and problem solving skills

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