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Complaints Officer

£21 - £23 per hour

Charity Talent are recruiting for Complaints Officer to work for a Social Welfare Charity based near Waterloo, London. This is a 3-month contract with the possibility to extend with hybrid working and immediate start.

The Role: In this temporary Compliance and Complaints Officer role you will support the busy charity who are experiencing a short term peak in complaints which need to be processed and managed.

The responsibilities:

  • Day to day management and administration of complaints
    • Preparing communications
    • Project managing Frontline's response to complaints received and liaising with internal / external parties involved in resolving complaints
    • Keeping good records and tracking ongoing items
  • Carrying out investigations on complaints
    • Interviewing various stakeholders named in complaints
    • Reviewing documentation
    • Writing reports and summarising the facts of the cases
    • Assessing compliance with Frontline's policies
  • Administration of Data Subject Access requests
    • Review and redaction of documents
  • Other ad hoc support for the Governance & Compliance team as necessary

The ideal candidate:

  • The candidate needs to be able to pick things up quickly and work relatively independently and take responsibility for the work they are given.
  • The candidate should have good interpersonal skills - able to hold interviews on sensitive matters in a professional and composed manner.
  • The candidate should have good organisational and analytical skills.
  • The candidate should also have excellent written communication skills for drafting correspondence and reports.

HR People Assistant

£12 - £13 per hour

Are you a talented People Services Support Assistant or are you striving to be one? Can you demonstrate that you have experience of supporting the team and dealing with a wide range of administrative tasks? If so then you could be perfect for my client, a Health Charity based in London. This is a 2 month temp role with the possibility to be extended and to start ASAP. Working from home.

The Role: In this temporary People Services Support Assistant role you'll report to the Employee Support Team Leader and will be primarily responsible for supporting with every day running of the service. Specific tasks include:

  • Manage the team email inbox and telephone line and responding appropriately to enquiries requests
  • Support the efficient administration of all Employee life-cycle processes.
  • Play an active role in building excellent relationships with colleagues
  • Updating the People Management System accurately.
  • Ensuring key deadlines are met such as payroll processing dates and team service standards.
  • Play a part in contributing to and supporting projects.
  • Deliver webinars to colleagues on key HR processes and activities.
  • Maintaining up to date published FAQs to support our employees and people managers,

The Candidate: To be considered for the People Services Support Assistant role you will need to possess experience of working in a customer focused role with strong administrative skills.

Additionally, it's crucial that you possess the following:

  • Undertaking administrative duties.
  • Strong focus on customer service experience
  • Having prior onboarding experience that would be an advantage
  • Experience of developing good working relationships with colleagues or customers.
  • Experience of using a human resources database or other type of database to input data and produce documents.
  • Has good attention to detail, takes pride in their work.

list Head of People - International Development

£50000 - £55000 per annum

Charity Talent are recruiting for a Head of People for an International Charity with an office in London and 14 other countries. Can you demonstrate that you have previous experience within the day to day running of a team and can provide strategic leadership across staff wellbeing, human reason, training, and development? If so, then you could be perfect for my client. This role is a 12-month FTC maternity cover with the possibility to extend.

The Role: As the Head of People, you will have 2 direct line reports (HR partner and HR officer) and report to the Director of Finance and Operations. Specific tasks include:

  • Providing organisation-wide leadership on HR, people related issues and policies.
  • Accountable for representing HR and advocating for HR amongst organisation leaders.
  • Leading, managing, and developing an inclusive and highly competent Talent and HR team.
  • Build a robust recruitment strategy, focused on diversity, equity and inclusion that is aligned with the charity initiative.
  • Provide coaching/advise to senior leaders on team development and key organisational and management issues.
  • Develop and manage the multi-year HR budget, ensuring expenditure does not exceed agreed levels.
  • Provide senior level HR advice and information to meet needs and guide strategic and operational decision-making of charity Board, Executive Team, and managers
  • Developing HR strategy and operational plan, policies, procedures, and support for sound HR management at all levels across the organisation.
  • Oversee communication with the Finance Team on people changes which affect payroll and annual performance increments.
  • Be the first point of contact for expert advice to London managers and staff on all queries including Performance Management.
  • Drive the wellbeing agenda for staff.
  • Manage a department budget including learning and development budget.

The Candidate: To be considered for the Head of People role you will need to possess the following:

  • International experience of an organisation. You will be dealing with the UK as well as their international and national offices.
  • A developed understanding of core HR processes and policies.
  • Ability to communicate sensitively and effectively with a wide range of people, including across cultures and with those at a distance.
  • Charity sector experience (desirable)
  • Commitment to equity, diversity, and inclusion, personally and in previous leadership positions.
  • Demonstrable leadership experience and people management experience.
  • CIPD or equivalent qualified (desirable)
  • Strong written and verbal communication skills.

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