Charity Talent are recruiting for a Health Charity based in the City of London, they are recruiting for one 12 month Fix Term contract, one Permanent job and One part time 3 days weeks, to start in September
As the Fundraising Customer Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
As the Fundraising Assistant you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.