Charity Talent are recruiting for a Social Welfare Charity based near Old Street. They are recruiting for a Fundraising Enquiries Officer to handle calls and donation queries. This is a permanent contract.
As the Fundraising Enquiries Officer you will respond consistently to a high volume of inbound enquiries from supporters and volunteers, across all communication channels. You will accurately maintain manual and electronic records and input data on databases, complying with Data Protection Act. Maintain sensitive information and records with appropriate confidentiality.
As the Fundraising Enquiries Officer you will liaise with managers, supporters and volunteers to resolve standard and ad hoc queries. You will provide support for all fundraising campaigns through supporter focused response initiatives and fulfilment.
Excellent customer service
Experience of working as part of a team dealing with a high volume of inbound enquiries
Knowledge of fundraising practise across a range of fundraising disciplines
Experience of handling complaints
Knowledge of statutory and compliance requirements within Fundraising i.e. Gift Aid, Data Protection Act