3059_1633710162
£26400 - £29400 per annum

Charity Talent are recruiting for an permenant Assistant Team Leader (Fundraising/Supporter Care) for a Health Charity based near Liverpool Street Station.

As the Assistant Team Leader you will:

  • Oversee the Supporter Care Team operations, maintaining agreed service levels; ensuring advisors are organised and able to complete all enquiry channels and demand.
  • Be responsible for the direct line-management of the Supporter Care Advisors, including their ongoing monitoring, coaching, training and development.
  • Provide a comprehensive and responsive information service to the public.
  • Provide training and 1-1 support to all new starters in the initial training period, as well as continuously for the team as and when it's needed.
  • Work in collaboration with the Supporter Care Team Leader and assist the Supporter Care Team Leader in overseeing the day to day management of enquiries.

Experience:

  • Highly organised and efficient with strong organisational skills and excellent attention to detail
  • Line management experience
  • Familiar with up to date call centre technologies and practices around people, process and customer service standards
  • Supporter Care Fundraising/ Call Centre Experience
  • Awareness of potential areas of improvement