Charity Talent are recruiting for several Fundraising Support positions.
Animal Charity, £11 per hour near Victoria.
Fundraising Database Assistant - 12 month contract £23K, Euston.
Fundraising Customer Support - 6 months £23K, Euston.
Fundraising Donations Processing - £11 per hour, Waterloo, Temp to Perm
Fundraising Customer Support near Liverpool Street, X4 Perm £21K.
This will be a great opportunity for recent graduates who has transferable skills and like to develop a Career in the Charity Sector, although they are entry level jobs we do require candidates to have some Customer Support experience or have some Fundraising Database experience. You will Provide excellent customer service by ensuring the prompt, efficient and accurate processing of all communications from supporters by telephone, email, letter and in person. Use agreed letter templates and produce bespoke responses using the fundraising database, Word and email. Handle difficult and distressed supporters in a sensitive and skilled manner.
Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with the Battersea's policies and procedures. To process and thank appropriately incoming donations from supporters. Liaise with other Fundraising teams and Finance to ensure correct coding is applied to donations to track the source of fundraising income.
You will have proven experience of working in a customer services environment.
Outstanding customer service skills with the ability to show empathy, tact and diplomacy.
Strong administration skills and a high level of accuracy and attention to detail.