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Fundraising Customer Care Officer

£23000 - £24000 per annum
 

Job Description

Are you a talented Fundraising Customer Care Officer, or are you striving to be one? Can you demonstrate that you can support high level quality response service to supporters and the general public? If so then you could be perfect for my client, a Health Charity based in London.

This is a permanent role and a ASAP start. It will be hybrid working with a few days in the office near Kings Cross.

The Role: As the Fundraising Customer Care Officer you will be doing the following tasks;

  • Respond to a high volume of inbound enquiries from supporters, volunteers and the general public across all communication channels.
  • Respond consistently to all enquiries.
  • Provide support for all fundraising campaigns through supporter focused response initiatives and fulfilment.
  • Log feedback (positive, negative and complaints).
  • Liaise with managers, supporters and volunteers to resolve standard and ad hoc queries.
  • Accurately maintain manual and electronic records, complying with GDPR and statutory regulations.
  • Input and maintain data on databases ensuring GDPR is adhered to.
  • Work collaboratively with other teams within Relationships and maintain open communication.

The Candidate: To be considered for the Fundraising Customer Care Officer you will need to possess administration experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient
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