£20000 - £21500 per annum

Charity Talent are recruiting for a Health Charity based near Liverpool Street Station. They are recruiting for 4 Donor Fundraising Assistants, these vacancies sits within their Customer Care Centre. This Charity are doing phenomenally well and they play a big part within Health and made a lot of difference in a lot of peoples lives. This is a Charity that invests in their staff and can be an amazing opportunity for someone who wants to develop their career in the Charity Sector. The team is vibrant and fun. The manager will spend a lot of time in your development.

This is a permanent full-time position. The training and probation will be in the London office and then flexible working thereafter. The salary will increase after you have passed probation to £24K.

The Role: As the Fundraising Donor Assistant you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Donor Assistant role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls. You will be understanding, a good listener and empathetic.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Customer Relationship experience
  • Database Experience
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.