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Temp Community Customer Care Officer

£16 - £18 per hour

Job Description

Are you a talented Temp Fundraising Customer Care Officer, or are you striving to be one? Can you demonstrate that you can manage and deliver excellent engagement and services to supporters? If so then you could be perfect for my client, a Social Welfare Charity based in London.

This is an ASAP temp role for 2 months with the possibility to extend. It will be hybrid working with a few days in the office near Paddington Station (W2).

The Role: As the Fundraising Customer Care Officer you will be an integral part of the fundraising team completing the following tasks:

  • Engage with supporters to build awareness and deepen their connection to charity.
  • Create weekly engagement communications via email to supporters.
  • Support the team on all aspects of cross-channel appeals, including emails, direct mail, social media, and more.
  • Work within the database to pull targeted contact lists for appeals.
  • Ensure the database is up to date with all supporter information.
  • Manage invoices related to fundraising appeals.
  • Support on fundraising events by ensuring the materials are printed, deal with participants queries and sending out merchandise.
  • Process donations, bank checks, and send out mailed and emailed acknowledgments in a timely manner.
  • Deal with all finance queries.
  • Keep up to date with current fundraising practice and legislation to ensure we are GDPR compliant.

The Candidate: To be considered for the Fundraising Customer Care Officer you will need to possess strong relationship management experience.

Additionally, it's crucial that you possess the following:

  • Excellent organisation skills, time management and multitasking skills.
  • Strong interpersonal skills and dealing with a wide range of people.
  • Experience using a CRM system.
  • Someone who can take initiative and do independent work.
  • Someone who is organised and efficient.
  • Experience writing and delivering compelling communications to the wider public.
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    Location: 3 days in the office near Kennington Underground Station (SE11)

    Duration: 3-month temp role with the possibility to be extended.

    We are seeking an experienced Communications Assistant to join our client, they are a dedicated organisation committed to social justice and providing support to individuals experiencing homelessness.

    The dynamic Communications and PR department is in need of an enthusiastic, confident, and highly organized self-starter who can assist the team in promoting our diverse range of initiatives.

    As a Communications Assistant, you will be the primary contact for journalists and contribute to the creation of news stories and digital content. Each day presents new and exciting challenges within this fast-paced and rewarding role.

    Key Responsibilities:

    • Provide administrative support to our PR and Communications team.
    • Manage the Media Inbox and handle press inquiries.
    • Analyse and report on the impact of our communications, extracting data from our media monitoring platform.
    • Support on writing the weekly newsletter.
    • Input information into the database.
    • Collaborate with various departments including services, digital, communications, and central teams.

    The ideal candidate will possess the following qualifications:

    • Proficiency in using Microsoft Office and other IT software.
    • Excellent administrative and organizational skills.
    • Strong communication skills and the ability to write compelling news content.
    • Experience working with digital channels.
    • Aptitude for building relationships with key teams.
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    We are recruiting for a Fundraising Partnerships Officer for a Medical Research Charity. This is a permanent role.

    Location: 2-3 days in the office based near Liverpool Street Station (EC2M)

    Our client, a dynamic organisation committed to driving positive change, is currently seeking a motivated and results-oriented individual for the role of Fundraising Corporate Partnerships Officer. This pivotal position offers a unique opportunity to secure new business partnerships and provide crucial support to the team. As a key contributor, you will play a vital role in executing ambitious three-year new business strategy.


    • Take an active role in securing new business partnerships with potential partners.
    • Support the new business team in various capacities to ensure the overall success of corporate partnership goals.
    • Collaborate closely with internal stakeholders to develop persuasive prospect pitches and compelling proposals.
    • Cultivate and foster relationships with companies, showcasing strong negotiation and influencing skills.
    • Effectively manage a pipeline of prospects and achieve budget targets.
    • Serve as a passionate ambassador for Philanthropy & Partnership team, employing excellent verbal and written communication skills.

    Candidate Profile:

    • Demonstrated track record of establishing robust relationships with companies.
    • Resilient and determined mindset, with a tenacious approach to pursuing new business opportunities.
    • Strong negotiation and influencing skills to effectively achieve targets.
    • Excellent verbal and written communication skills, enabling you to effectively represent our organization.
    • Collaborative nature, working closely with internal stakeholders to drive partnership success.
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    We are recruiting for a permanent Head of Fundraising for an NHS Trust.

    Location: 3 days in the office near Wembley Park Station (North London) (HA9) or 2 days in Wembley Park and 1 day near Kings Cross Station (N1)

    We are seeking a Head of Fundraising who will be responsible for strategic fundraising planning, management, and key relationships.

    Key Responsibilities:

    • Develop, implement, monitor, and evaluate fundraising strategy.
    • Lead and motivate a small but mighty fundraising team of 3 people including Manager, Officer and Administrator.
    • Provide guidance and expertise on fundraising issues.
    • Create long-term strategic fundraising plans aligned with the business plan.
    • Manage appeals and use them for growth and sustainability.
    • Play a role in shaping the organizational strategy.
    • Develop budgets and operational plans, ensuring accountability.
    • Cultivate relationships with significant supporters.
    • Lead major gift fundraising efforts.
    • Implement systems for donor cultivation.
    • Set clear objectives and conduct performance management.
    • Liaise with the CEO and senior management team on project funding.


    • Experience: Successful track record in achieving financial targets, senior-level experience in fundraising or sales/marketing, managing a budget over £1m, leading and managing teams, implementing and evaluating fundraising strategies, and running Appeals.
    • Skills and Knowledge: Excellent people management and interpersonal skills, advanced knowledge of Raiser's Edge and JustGiving, budget management, inspirational leadership, strategic thinking, influencing and relationship building, problem-solving skills, and familiarity with fundraising best practices and relevant legislation/charity law.
    • Other Requirements: Target-driven, proactive and entrepreneurial mindset, ability to work under pressure and prioritize effectively and being an active and supportive team member.