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Temp Community Customer Care Officer

£16 - £18 per hour
 

Job Description

Are you a talented Temp Fundraising Customer Care Officer, or are you striving to be one? Can you demonstrate that you can manage and deliver excellent engagement and services to supporters? If so then you could be perfect for my client, a Social Welfare Charity based in London.

This is an ASAP temp role for 2 months with the possibility to extend. It will be hybrid working with a few days in the office near Paddington Station (W2).

The Role: As the Fundraising Customer Care Officer you will be an integral part of the fundraising team completing the following tasks:

  • Engage with supporters to build awareness and deepen their connection to charity.
  • Create weekly engagement communications via email to supporters.
  • Support the team on all aspects of cross-channel appeals, including emails, direct mail, social media, and more.
  • Work within the database to pull targeted contact lists for appeals.
  • Ensure the database is up to date with all supporter information.
  • Manage invoices related to fundraising appeals.
  • Support on fundraising events by ensuring the materials are printed, deal with participants queries and sending out merchandise.
  • Process donations, bank checks, and send out mailed and emailed acknowledgments in a timely manner.
  • Deal with all finance queries.
  • Keep up to date with current fundraising practice and legislation to ensure we are GDPR compliant.

The Candidate: To be considered for the Fundraising Customer Care Officer you will need to possess strong relationship management experience.

Additionally, it's crucial that you possess the following:

  • Excellent organisation skills, time management and multitasking skills.
  • Strong interpersonal skills and dealing with a wide range of people.
  • Experience using a CRM system.
  • Someone who can take initiative and do independent work.
  • Someone who is organised and efficient.
  • Experience writing and delivering compelling communications to the wider public.
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