Supporter Care Assistant - Animal Charity

Are you a talented Fundraising and Events Manager, or are you striving to be one? Can you demonstrate that you can support and grow the Community and Events programme? If so then you could be perfect for my client, a refugee charity in London.

This role is a 12 month FTC (mat cover) with up to 3 days in the office near Hackney - salary includes London weighting.

This is a brilliant opportunity for someone looking to take the next step up in their career, with full oversight of growing events programme and line management responsibility.

The Role: In this Fundraising and Events Manager role, you will line manage a Fundraising Coordinator.

Specific tasks include:

• Recruit participants to challenge events through marketing, email, print and social media.
• Develop and maximise fundraising products.
• Ensure that all fundraisers are stewarded and supported.
• Maximise the use of digital and social media to promote events and steward supporters
• Manage the project expenditure budgets.
• Line manage, train and support the Coordinator, helping them to identify and achieve objectives.
• Produce and implement multi-channel marketing plans.
• Develop and cultivate relationships with sponsored event participants and community fundraisers.
• Oversee all materials, including the fundraising guide, running vests and other fundraising collateral.

The Candidate: To be considered for the Fundraising and Events Manager role you will need to demonstrable ability to develop income growth in an event or community fundraising setting.

Additionally, it's crucial that you possess the following:

• Excellent project management skills.
• Ability to set priorities, manage projects, meet objectives and work to tight deadlines.
• Proven knowledge of online fundraising tools and digital marketing
• Experience of providing exemplary supporter stewardship.
• Ability to write engaging content.
• A passion and motivation to raise money to support refugees.

Are you a talented Fundraising Customer Care Officer, or are you striving to be one? Can you demonstrate that you can support high level quality response service to supporters and the general public? If so then you could be perfect for my client, a Health Charity based in London.

This is a permanent role and a ASAP start. It will be hybrid working with a few days in the office near Kings Cross a month.

The Role: As the Fundraising Customer Care Officer you will be doing the following tasks;

• Respond to a high volume of inbound enquiries from supporters, volunteers and the general public across all communication channels.
• Respond consistently to all enquiries.
• Provide support for all fundraising campaigns through supporter focused response initiatives and fulfilment.
• Log feedback (positive, negative and complaints).
• Liaise with managers, supporters and volunteers to resolve standard and ad hoc queries.
• Accurately maintain manual and electronic records, complying with GDPR and statutory regulations.
• Input and maintain data on databases ensuring GDPR is adhered to.
• Work collaboratively with other teams within Relationships and maintain open communication.

The Candidate: To be considered for the Fundraising Customer Care Officer you will need to possess administration experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

• Excellent attention to detail and a personable and flexible approach.
• Experience working in a customer service role
• Experience using a CRM system
• Someone who can take initiative and do independent work
• Someone who is organised and efficient

Are you a talented Customer Support Advisor, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Cancer Charity based in London.

This is a permanent full-time position and will be working in the office. After 6 month probation the salary will increase to £24,700.

The Role: As the Customer Support Advisor you will be the first point of contact for supporters and members.

• You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
• This role is to put the supporter at the heart of every engagement by delivering excellent customer services
• You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
• You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Customer Support Advisor role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

• Excellent attention to detail and a personable and flexible approach.
• Someone who can take initiative and do independent work
• Someone who is organised and efficient
• Demonstrate the ability to make informed decisions under pressure
• Show excellent timekeeping skills and adaptability when completing tasks.
• Deciding and summarising customer interactions onto the system.