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Supporter Care Assistant - Animal Charity

£13 - £15 per hour
 

Job Description

Charity Talent are recruiting for a Supporter Care Assistant for an Animal charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

This is around a 3 month temp role with the possibility to extend. This is a ASAP start. It will be working from the office 3 days a week based in Victoria.

The Role: As the Supporter Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.

You will also do the following tasks:

  • You will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity.
  • You will thank supporters for their donations (monetary and gifts)
  • Helping the team with the franking and opening of post
  • Financial batching

The Candidate: To be considered for the Supporter Care Assistant role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service or supporter service role
  • Someone who is a 'go-getter'
  • Needs office based experience
  • Strong IT skills including excel.
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Are you a talented Fundraising Customer Care Officer, or are you striving to be one? Can you demonstrate that you can support high level quality response service to supporters and the general public? If so then you could be perfect for my client, a Health Charity based in London.

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Are you a talented Customer Support Advisor, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Cancer Charity based in London.

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The Role: As the Customer Support Advisor you will be the first point of contact for supporters and members.

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