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HR

Complaints Officer

£21 - £23 per hour
 

Job Description

Charity Talent are recruiting for Complaints Officer to work for a Social Welfare Charity based near Waterloo, London. This is a 3-month contract with the possibility to extend with hybrid working and immediate start.

The Role: In this temporary Compliance and Complaints Officer role you will support the busy charity who are experiencing a short term peak in complaints which need to be processed and managed.

The responsibilities:

  • Day to day management and administration of complaints
    • Preparing communications
    • Project managing Frontline's response to complaints received and liaising with internal / external parties involved in resolving complaints
    • Keeping good records and tracking ongoing items
  • Carrying out investigations on complaints
    • Interviewing various stakeholders named in complaints
    • Reviewing documentation
    • Writing reports and summarising the facts of the cases
    • Assessing compliance with Frontline's policies
  • Administration of Data Subject Access requests
    • Review and redaction of documents
  • Other ad hoc support for the Governance & Compliance team as necessary

The ideal candidate:

  • The candidate needs to be able to pick things up quickly and work relatively independently and take responsibility for the work they are given.
  • The candidate should have good interpersonal skills - able to hold interviews on sensitive matters in a professional and composed manner.
  • The candidate should have good organisational and analytical skills.
  • The candidate should also have excellent written communication skills for drafting correspondence and reports.

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