Charity Talent are recruiting for one of the UK's most inspiring and best known faith-based organisations, this position is based in Central Birmingham, part working from home due to Covid-19. This is a 5 year Fix Term Contract.
They are recruiting for a for a well-organised Service Delivery Manager. Your challenge will be to provide strong leadership to their front-line teams and oversee empathetic, trauma informed service delivery to potential and confirmed victims of modern slavery referred to us for support. You'll also need to establish effective operational relationships with key front-line delivery partners that prioritises the needs of service users and actively seeks to embed The Slavery and Trafficking Survivor Care Standards across all areas of operational activity.
Capturing, assessing and responding to service user feedback will be important too. And, when it comes to developing and implementing robust systems and processes, being accountable for the performance of front-line teams and providing guidance, advice, coaching and performance management, again, we'll count on you.
Be responsible for acquiring and maintaining up to date and full knowledge of all the front-line service obligations regarding contractual and policy requirements. Managing the integration and implementation of new services within the Victim Care Contract that are supported by the front-line delivery teams.
Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team, delivering effective performance development and succession planning. You will also be line managing a team of 3.
You will need:
Significant experience at a similar level within a fast-paced
environment supporting vulnerable service users A caring, non-judgemental attitude, a passion for working with
vulnerable groups and delivering customer excellence and a
willingness to go the extra mile
An approach that results in continuous improvements both to yourself
and to operational processes
Analytical and critical thinking skills, a solutions-focused approach