Found 2 Permanent Jobs

Charity Talent on behalf of Support 4 Sight are recruiting for a volunteer to be a chair of Trustees to join its board. This great chairty has continued to support and improve the lives of people with visual impairment in Mid and West Essex.

The new Chair will join at a critical period for Support 4 Sight following recovery from the Covid 19 pandemic and will work closely with their fellow Trustees and the senior management to help shape and direct the future growth and development of the charity. They are looking for someone with:

• Experienced in managing through an organizational transformation by offering leadership experience and emotional intelligence, to develop a high performing board and to ensure that it provides the right blend of support and challenge to the Chief Executive and staff team;
• Experienced in fundraising, charity governance and be well connected will be an advantage;
• Able to commit the time, skills and experience needed to be both Chair and a trustee (c25 days a year)

Charity Talent are recruiting for a Supporter Care Team Leader to work for a well known Health Charity based in Central London.

As the Supporter Care Team Leader you will be responsible for building and sustaining a strong profession team to deliver excellent customer service and you will be responsible for the continuous learning and development of colleagues, technology and the service. You monitor quality assurance activities for Supporter Care, the Helpline and Advocacy services. Interpret data and themes and make recommendations to drive continuous improvement. Coach, monitor and develop the Customer Care Team. You will also assist with recruitment and training.

Act as an escalation point to support Customer Care colleagues, and customers with complaints or difficult issues.Act as a Designated Safeguarding Person, as part of the organisation's Safeguarding. Ensure that within area of responsibility that the organisation is kept Safe, Legal and Healthy and where areas of risk are identified, actions are taken to either eliminate them or reduce them to an acceptable. Engage externally with lead organisations to generate new learning and identify innovation that can be brought back into the organisation. Champion and encourage the delivery of an excellent level of customer service to people contacting the Charity. You will provide the production and analysis of statistics and other data to determine and manage quality assurance and performance standards.

Experience:

• Highly organised and efficient with strong organisational skills and excellent attention to detail
• Line management experience
• Required to work 35 hours per week across a range of hours between 9am and 6pm, Monday to Friday
• Familiar with up to date call centre technologies and practices around people, process and customer service standards
• Willing to work flexibly and outside of office hours on occasion
• Supporter Care Fundraising Experience
• Call Centre Experience