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Service Manager - Asylum Seekers/Youth Charity

£38000 - £40000 per annum

Are you a talented Service Manager, or are you striving to be one? Can you demonstrate that you have experience working with asylum seekers and can ensure the smooth running of services with excellent internal processes for project design and delivery? If so then you could be perfect for my client, a Youth Charity based near Purley. This is an permanent role with hybrid working (1-3 days in their office) .

The Role: In this Service Manager role you will be the key contact for most of the grants in the area and managing your own team. Specific tasks include:

  • Provide excellent leadership to the team, have a focus on staff wellbeing, and devote time to their senior management responsibilities. Line management of 2 direct reports and an additional 4.
  • Build strong local partnerships and influencing local practice and networks.
  • Support on the recruitment, training and induction of new staff and maintaining oversite of volunteer recruitment.
  • To hold team meetings, monthly staff one-to-one meetings and annual performance development reviews.
  • To lead the development of programme of activities and services.
  • To be responsible for implementing the monitoring and evaluation plans for the projects, working closely with the Impact Manager..
  • To ensure compliance with project funders terms and conditions.
  • To ensure financial procedures are followed by the Team and meticulous approach to expenses is adopted.
  • To lead on office health and safety with the Head of Finance and Internal Operations.

Experience:

  • Excellent leadership and people management skills.
  • Proven Project Management.
  • Experience of working at a senior level within an organisation.
  • Experience of both group work and casework with refugees and asylum.
  • Experience of safeguarding (significant experience expected) .
  • Deep knowledge of the UK asylum and social care systems for unaccompanied asylum seeking children, young asylum seekers and refugees.

Assistant Team Leader - Fundraising/Supporter Care

£26400 - £29400 per annum

Charity Talent are recruiting for an permenant Assistant Team Leader (Fundraising/Supporter Care) for a Health Charity based near Liverpool Street Station.

As the Assistant Team Leader you will:

  • Oversee the Supporter Care Team operations, maintaining agreed service levels; ensuring advisors are organised and able to complete all enquiry channels and demand.
  • Be responsible for the direct line-management of the Supporter Care Advisors, including their ongoing monitoring, coaching, training and development.
  • Provide a comprehensive and responsive information service to the public.
  • Provide training and 1-1 support to all new starters in the initial training period, as well as continuously for the team as and when it's needed.
  • Work in collaboration with the Supporter Care Team Leader and assist the Supporter Care Team Leader in overseeing the day to day management of enquiries.

Experience:

  • Highly organised and efficient with strong organisational skills and excellent attention to detail
  • Line management experience
  • Familiar with up to date call centre technologies and practices around people, process and customer service standards
  • Supporter Care Fundraising/ Call Centre Experience
  • Awareness of potential areas of improvement

Fundraising Donor Assistant X 4 - Health Charity

£20000 - £21500 per annum

Charity Talent are recruiting for a Health Charity based near Liverpool Street Station. They are recruiting for 4 Donor Fundraising Assistants, these vacancies sits within their Customer Care Centre. This Charity are doing phenomenally well and they play a big part within Health and made a lot of difference in a lot of peoples lives. This is a Charity that invests in their staff and can be an amazing opportunity for someone who wants to develop their career in the Charity Sector. The team is vibrant and fun. The manager will spend a lot of time in your development.

This is a permanent full-time position. The training and probation will be in the London office and then flexible working thereafter. The salary will increase after you have passed probation to £24K.

The Role: As the Fundraising Donor Assistant you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Donor Assistant role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls. You will be understanding, a good listener and empathetic.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Customer Relationship experience
  • Database Experience
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

 

 

Finance Officer - Accounts Payable and Receivable

£35000 - £40000 per annum

Charity Talent are recruiting for a Youth Community Charity based in Central London. They are recruiting for a Finance Officer to start asap. Accounts Payable and Receivable. The core function of the role is Finance Business Partner responsibility for their Estate, working with, and supporting, the Director with financial matters. They are based near Liverpool Street / Old Street, working part from home and part in the Office.


Responsibilities include but are not limited to; Assistance in preparation of management account
information for inclusion in the consolidated group management accounts; this includes
reconciliations for bank accounts and other balance sheet areas.


Specific Duties will include:
Data entry to accounting system across entities i.e purchase invoices, staff personal
expenses and credit card reconciliations.
Raising sales invoices as required, ensure that they are entered on to the system in a timely
and accurate manner and ensure debtors are managed in a timely fashion.
Assist in maintenance and monthly review of purchase order system.
Manage the receipt of supplier invoices and ensure they are appropriately coded and
authorised prior to processing on accounting system in line with control environment.
Collation of weekly supplier payment run including uploading payments to online banking
service for approval. Reconciliation of petty cash accounts including cash advances in various currencies and
verifying documentation. Weekly bank reconciliations. Assisting in the development of monthly financial reports and reconciliations as required.


Assisting month end processes including maintaining fixed asset register and application
of the appropriate capitalisation treatment of assets being purchased and under
construction. Assistance in reconciliation and management of inter-company balances between
subsidiaries / associated companies and the parent charity.

Person Specification:
The essential skills, knowledge and experience required are:
- Part Qualified Accountant (CIMA, ACCA, ICAEW)
- Excellent technical accounting knowledge
- Experience in a similar management accounting role.

-Experience of charities sector and group reporting requirements is preferred.
- Experience of Sage and QuickBooks accounting software is preferred but not essential.
- Proficient in Microsoft Office programs - advanced Excel skills preferred.
- Desire to work with figures and communicate financial information to non-financial users.

- Charity Experience is essential

Candidate Attraction Consultant

For a 5 day working week, pro rata for 3/4 days

Charity Talent is a specialist Recruitment Agency for the Charity and not for profit sector.  We would like to meet a potential Candidate Attraction Consultant to join our busy team of consultants as soon as possible.  

Ideally, you'll be the type of individual who doesn't need to, or want to be micro-managed and can achieve against expectations and targets. As a business we value a hard-working attitude, consistent integrity and perseverance, we are looking for someone who can confidently display these qualities. We are seeking an individual who is excellent at building and maintaining relationships and is able to manage their own time. We are looking for someone who wants to build a long term career and work with us, rather than just working for us.

Our head office is based in the City of London EC2A and we have a satellite office in Hertfordshire. As a team we split our working time between the office and home and for this role we can support a 3, 4 or a 5 day per week basis with flexible working hours depending.  

In addition to a generous basic salary, you'll also be rewarded with monthly bonuses (objective focussed and subject to successful completion of probationary period), ongoing training and development, regular team building and social activities (pre-pandemic this included all sorts of activities such as escape rooms, team meals, mini-golf, curling, pool/darts, cocktail making, and trips away etc). 

As the Candidate Attraction Consultant, you'll work with our Recruitment Consultants to manage and deliver candidate resourcing projects, developing and collating lists of candidates suitable for specific vacancies,  which would include using LinkedIn, job boards and our internal database to identify potential candidates, conducting the initial telephone screening of candidates, interviewing the shortlisted candidates online or face to face and then providing a short overview to the consultants along with your opinion as to whether the candidates are suitable for our current job opportunities. 

Responsibilities will also include all referencing and on boarding of candidates, posting job adverts, assisting with our social media presence and generating candidate referrals.  This will also entail updating candidates CV's and compliance requirements on our database and ensuring all their information is up to date along with making suggestions in terms of how we can improve our "Candidate Experience" which is something at the heart of our business. 

Benefits 
- Salary £23,000 – 27,500 dependant on experience (based on a 5 day working week, amount will be pro rata for 3 or 4 days).  
- 25 days annual leave (plus Bank Holidays), again pro rata for a 3 or 4 day working week. 
- Flexible working hours 
- Monthly commission (subject to successful completion of probationary period and objective focussed) 
- Annual Salary review 
- Ongoing training and development
- Laptop and phone will be supplied
- Genuine opportunity to make a difference into the overall success of the company

Experience & Attributes:
- Previous Agency Recruitment or Internal Recruitment experience 
- Self-motivated and reliable
- Used to working to deadlines created by demand 
- Confident telephone manner 
- Comfortable Interviewing individuals either over Teams / Zoom and in person. 

If you have read this and feel excited by the prospect of joining the team, we would love to hear from you. Please email your CV along with a short covering email telling us a little bit about yourself to cb@charitytalent.com 


 

list Fundraising Direct Marketing Officer - Cancer Charity

£24000 - £30000 per annum

Charity Talent are recruiting for a Brilliant Cancer Charity based near Liverpool Street Station. You will be going into the Office 2 days per week and the rest working from home. This is permanent jobs with an immediate start.

Their Fundraising Department is responsible for engaging new and existing supporters and building relationships with them to enable them to provide the growing income needs to deliver their vision that by 2050. This is a really exciting time to join the Charity. They fund the brightest minds to discover how to prevent cancer, how to detect it earlier and how to treat it effectively at every stage.

You will manage and review a programme of acquisition and retention direct marketing fundraising campaigns in order to increase their income. You will be responsible for delivering agreed activity to achieve/exceeding income targets through a range of communication channels, including door to door, private sites, direct mail, telemarketing, email, internal communication and any other relevant channel Key tasks and duties.

Plan, deliver and manage direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels to schedule and budget. Management of direct marketing including briefing agencies, sourcing material, managing data selections, appraising creative copy and artwork, managing the approval and production process, proofing, setting up and monitoring campaign fulfilment

To take accountability for ensuring that assigned Direct Marketing campaigns are managed against agreed expenditure levels. To track, analyse and report on results from assigned Direct Marketing campaigns. Review direct marketing campaigns and ensure information is used to inform future plans as appropriate.

Brief and manage internal and external suppliers, acting as point of contact for day to day queries and results management.

You will have demonstrable experience of working within a Fundraising / Marketing Environment.

Campaign Management experience.

We have two vacancies:

Direct Marketing Assistant - £24K

Direct Marketing Officer - £30K

Hence why the salary range is from £24K - £30K

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