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Supporter Care Assistant - Animal Charity

£13 - £15 per hour

Charity Talent are recruiting for a Supporter Care Assistant for an Animal charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

This is around a 3 month temp role with the possibility to extend. This is a ASAP start. It will be working from the office 3 days a week based in Victoria.

The Role: As the Supporter Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.

You will also do the following tasks:

  • You will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity.
  • You will thank supporters for their donations (monetary and gifts)
  • Helping the team with the franking and opening of post
  • Financial batching

The Candidate: To be considered for the Supporter Care Assistant role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service or supporter service role
  • Someone who is a 'go-getter'
  • Needs office based experience
  • Strong IT skills including excel.

Fundraising Customer Care Coordinator

£12 - £14 per hour

Are you a talented Fundraising Customer Care Coordinator, or are you striving to be one? Can you demonstrate that you have prior Supporter Care experience? If so then you could be perfect for my client, a Youth Charity based in London.

This is an immediate 5month temp role with the possibility to extend. This is a ASAP start. It will be working from home.

The Role: As the Fundraising Customer Care Coordinator you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team. You will be using templates for the responses to supporter emails.

As the Fundraising Customer Care Coordinator you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. Tasks include cancelling direct debits and updating any missing information. This role is to put the supporter at the heart of every engagement by delivering excellent customer service

The Candidate: To be considered for the Fundraising Customer Care Coordinator role you will need to possess administration experience in an fundraising environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient

Project Administrator

£11 - £13 per hour

Are you a talented Project Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Youth Charity in London. This role is an immediate start (January) and is temporary for four months with the possibility to extend. This role will be working from home with some potential visit to London office on rare occasion.

The Role: In this Project Administrator role, you will report to Project Team Leader and working in the Design and Delivery team. Specific tasks include:

  • Formatting and preparing communication to grantees and panel members
  • Monitoring grants inbox and responding to grantees questions
  • Updating tracking worksheets
  • Raising purchase orders (training to be provided)
  • Any other ad-hoc administration support as required to support the grants team
  • Supporting the wider team on general queries and with managing and processing programme requests.
  • Assisting on their processing and carrying out data entry tasks.
  • Assisting with filing electronic documents and updating internal and external programme related documentation.
  • Providing administrative support on new programmes and initiatives..

The Candidate: To be considered for the Project Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

  • Experience of working remotely, as part of a virtual team
  • Ability to hit the ground running
  • Good attention to detail, with the ability to not lose focus when repeating same task
  • IT skills; Microsoft Outlook, Excel, Word and PowerPoint

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