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Fundraising and Communications Assistant

£11 - £13 per hour

Charity Talent are recruiting for a Children's Charity based in Central London. They are recruiting for a Fundraising and Communications Assistant to start asap. To provide support to the Fundraising and Communications function, delivering social media outputs, donations processing and administering fundraising and communications work in a timely and efficient manner. You will Work closely with the Marketing Co-ordinator and Fundraising Database Officer. Day to day contact with fundraising, regional and finance colleagues. Responsible for taking general enquiries and distributing accordingly to the fundraising team, responding as directed with excellent customer service standards. Responsible for posting social media in line with pre-approved content calendar and responding to comments in line with guidance on excellent supporter care. Responsible for processing incoming donations, legacy and lottery administration ensuring correspondents are serviced to the highest standard.

To take in general enquiries via email in box, route and respond promptly, providing excellent customer service. To post on social media as directed, monitoring and replying to comments and questions. To support with the monitoring of the press email inbox. To provide accurate and prompt administration of legacy notifications and lottery processing. To support with team administration including setting up payees, making payments, sourcing suppliers, arranging meetings. To provide surge support with projects including gala committee, corporate volunteering etc.

To enter accurate income records on a daily basis with responsibility for data sources specified by the line manager which will include JustGiving, Virgin Money Giving and Payroll Giving sites. To enter new donors and update existing records on our CRM database (Donorflex) with information such as new contact details, new mailing preferences etc.

Experience:

Fundraising Administration

Communications Support

Project Support

Fundraising Database

Project Team Administrator

£11 - £12 per hour

Are you a talented Project Team Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Education Charity in London. This role is temporary for three months with the possibility to extend.

This role will be focusing on administrative tasks to ensure the team can respond quickly to students and staff.

Tasks include:

· Inbox management

· Coordination of online meetings

· Responding to staff queries during delivery

· Responding to participant queries during delivery

· Maintaining schedules, timetables and spreadsheets

· Creating and uploading files to Zoom

· Minuting meetings and capturing decisions in meetings

The Candidate: To be considered for the Project Team Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

· Confident in IT systems such as Zoom, Excel & PowerPoint

· Familiarity with CRM software (e.g Salesforce, Oracle etc)

· Organised

· Attention to detail even on repetitive tasks.

· Good customer service skills

· Fast paced worker

· Good communicator to provide clear instructions and advice

Fundraising Database Assistant/Processor

£11 - £12 per hour

Are you a talented Fundraising Database Assistant/Processor, or are you striving to be one? Can you demonstrate that you have experience of processing Gift Aid claims and can deal with a wide range of administrative tasks? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an on-going temp contract.

The Role:

In this temporary Fundraising Database Assistant/Processor role you will be supporting the Gift Aid fundraising team. You will be pirmarly responsible for communicating with the wider team to support donors. Specific tasks include:

  • Processing claims onto the system
  • Communicating with the wider team of claim issues and paperwork
  • Editing and updating donors on the fundraising database
  • Assisting with the management of paper based documents for evidence
  • Assisting the Gift Aid supervisor on the creation and submission of claims
  • You will organise and process all data related to the donors

Experience:

Confident with using data and quick to pick up new systems

Fundraising experience

Good communication skills

Fundraising Customer Care Assistant

£11 - £14 per hour

Are you a talented Fundraising Customer Care Assistant, or are you striving to be one? Can you demonstrate that you have prior Supporter Care experience? If so then you could be perfect for my client, a Health Charity based in London.

This is an immediate 2 month temp role with the possibility to extend. This is a ASAP start. It will be working from home.

The Role: As the Fundraising Customer Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team. You will be using templates for the responses to supporter emails.

As the Fundraising Customer Care Assistant you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. Tasks include cancelling direct debits and updating any missing information. This role is to put the supporter at the heart of every engagement by delivering excellent customer service

The Candidate: To be considered for the Fundraising Customer Care Assistant role you will need to possess administration experience in an fundraising environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient

HR Project Coordinator

£18 - £19 per hour
HR

Are you a talented HR Project Coordinator, or are you striving to be one? Can you demonstrate that you have experience of working with people data? If so then you could be perfect for my client, Health Youth Charity in London. This role is temporary for three months with the possibility to extend.

The Role: In this HR Project Coordinator role, you will report to People Services Manager (Project Manager) and working in the Project Task and Finish Group. Specific tasks include:

  • Extrapolate data reports from the HR database and check the accuracy
  • Manipulates the data to ensure reports are workable for the administrators
  • Co-ordinates the administration of the DBS checks
  • Liaises with managers and business partners to ensure the checks are carried out without delay and chase deadlines
  • Provide a weekly update to the project task to make sure project goals are met
  • Provide project management support to the wider team

It will be working from home. This role is temporary for three months with the possibility to extend. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the HR Project Coordinator role you will need to demonstrable experience of coordinating administrative tasks. Charity Talent also need you to have prior experience working with stakeholders so be able to demonatrate strong communication skills.

Additionally, it's crucial that you possess the following:

  • Experience of working with a HR database and running reports
  • Experience of working with people data and manipulating data reports in Excel
  • Building good working relationships with stakeholders across the business
  • Excellent administration skills
  • IT literate - use of HR database, Excel, Word, Outlook, Microsoft Teams and Zoom
  • Accuracy, curiosity and problem solving skills

Programme Administrator

£11 - £12 per hour

Are you a talented Programme Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Youth Charity in London. This role is temporary for three months with the possibility to extend and to work 3 days a week.

The Role: In this Programme Administrator role, you will report to Programme Manager and working in the Design and Delivery team . Specific tasks include:

  • Supporting with the closing down of a programme website and archiving content.
  • Supporting the wider team on general queries and with managing and processing programme requests.
  • Categorising social action projects.
  • Assisting on their processing and carrying out data entry tasks.
  • Raising purchase orders.
  • Assisting with filing electronic documents and updating internal and external programme related documentation.
  • Providing administrative support on new programmes and initiatives.
  • Supporting on presentations, newsletter articles, web text, project pages etc.

It will be working from home. This role is temporary for three months with the possibility to extend. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the Programme Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

  • Experience of working remotely, as part of a virtual team
  • Ability to hit the ground running
  • Good attention to detail, with the ability to not lose focus when repeating same task
  • IT skills; Microsoft Outlook, Excel, Word and PowerPoint

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