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Flexi Delivery Event Programme Manager

£181 - £230 per day

Are you a talented Event Programme Manager (flexible) or are you striving to be one? Can you demonstrate that you have the skills to plan and deliver a range of learning programmes in accordance with well-defined processes.If so then you could be perfect for my client to work in Higher Education based in London.

This is an on-going project with flexible hours (no set hours) to be delivered over a period of 10 - 12 weeks, majority remote working, at a fixed project cost. You will however need to be present in London (near Kings Cross) for the delivery of the programmes which could be up to 5 days a week.

The Role: As the Event Programme Manager you carry out the following tasks:

  • Understands and oversees programme collateral requirements and actively contributes in defining and continuously improving the accurate production of learning materials.
  • Monitors the completion of standard processes and activities to ensure regulatory compliance.
  • Engages participants through online platform with interactive and participative networking and social activities
  • Provides outstanding customer experience on programmes delivered, organising and managing programme logistics and understanding customer needs and requirements.
  • Has a curious, open-minded and innovative mind-set, seeking to continuously improve experiences.
  • Ensure suitable suppliers are engaged on programme, ensuring quality and value for money.
  • Builds sound relationships and acts as key contact for programme stakeholders.
  • Sets and manages stakeholder expectations.
  • Monitors and reviews financial activity for own area to ensure the accurate completion of standard financial processes within budget

The Candidate: To be considered for the Event Programme Manager role you will need to possess experience in programme/events delivery/management (including preparation, delivery and wrap up activities). Charity Talent also need you to have mastery of online learning delivery tools.

Additionally, it's crucial that you possess the following:

  • Customer centric with a passion for delivering outstanding customer experience
  • Comfortable in dealing with ambiguity and embracing change in a fast paced environment
  • Confident presenter and facilitator, comfortable leading online classes through social and networking activities
  • Excellent stakeholder engagement skills.
  • Sound project management skills.
  • Excellent organisational skills and meticulous attention to detail.
  • Strong analytical and problem solving skills.
  • Demonstrable knowledge of business education and/or relevant sector.
  • Budget management experience
  • Self-motivated and able to work with little supervision

Supporter Care Assistant - Animal Charity

£13 - £15 per hour

Charity Talent are recruiting for a Supporter Care Assistant for an Animal charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

This is around a 3 month temp role with the possibility to extend. This is a ASAP start. It will be working from the office 3 days a week based in Victoria.

The Role: As the Supporter Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.

You will also do the following tasks:

  • You will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity.
  • You will thank supporters for their donations (monetary and gifts)
  • Helping the team with the franking and opening of post
  • Financial batching

The Candidate: To be considered for the Supporter Care Assistant role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service or supporter service role
  • Someone who is a 'go-getter'
  • Needs office based experience
  • Strong IT skills including excel.

list Fundraising Customer Support Advisor x3

£21500 - £23500 per annum

Are you a talented Fundraising Customer Support Advisor, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Health Charity based in London.

This is a permanent full-time position and will be working in the office. After 6 month probation the salary will increase to £24,700.

The Role: As the Fundraising Customer Support Advisor you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Customer Support Advisor role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

 

 

list Senior Press Officer

£33000 - £36000 per annum

Are you a talented Senior Press Officer, or are you striving to be one? Can you demonstrate that you have experience building charity policy and influencing activity in the media? If so then you could be perfect for my client, a Cancer Charity in London. This is a 12 month FTC, full time and hybrid working with some days in London office near Kings Cross.

The Role: In this Senior Press Officer role, you will be delivering compelling and powerful PR to significantly increase reach and engagement amongst a range of audiences. You will report to Press and PR Manager. Specific tasks include:

  • To lead on developing and evaluating proactive media and PR plans.
  • Support the engagement of key stakeholders with the charity's policy and influencing campaigns.
  • To lead on identifying responses to reactive media opportunities.
  • To write impactful and newsworthy content including press releases, statements, blogs, etc.
  • To proactively identify opportunities to raise the profile of services and professional training
  • Working with the Case Studies Lead, source, pitch and place case study stories in the media.
  • Responsible for setting up media interviews and supporting spokespeople.
  • Participate in the press office out-of-hours on-call rota to respond quickly and effectively to media enquiries

The Candidate: To be considered for the Senior Press Officer role you will need to demonstrable proven media relations experience and strong national media contacts.

Additionally, it's crucial that you possess the following:

  • Ability to work to tight deadlines and to prioritise work under pressure.
  • Strong internal and external relationship management
  • Ability to research and produce briefings and materials for the media.
  • Strong story-telling skills and creativity.
  • Ability to draft media strategies, plans and produce insightful evaluation.
  • Empathetic towards vulnerable people or people with complex lives

Fundraising Customer Care Coordinator

£12 - £14 per hour

Are you a talented Fundraising Customer Care Coordinator, or are you striving to be one? Can you demonstrate that you have prior Supporter Care experience? If so then you could be perfect for my client, a Youth Charity based in London.

This is an immediate 5month temp role with the possibility to extend. This is a ASAP start. It will be working from home.

The Role: As the Fundraising Customer Care Coordinator you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team. You will be using templates for the responses to supporter emails.

As the Fundraising Customer Care Coordinator you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. Tasks include cancelling direct debits and updating any missing information. This role is to put the supporter at the heart of every engagement by delivering excellent customer service

The Candidate: To be considered for the Fundraising Customer Care Coordinator role you will need to possess administration experience in an fundraising environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient

Direct Marketing (Fundraising) Officer

£35000 - £37000 per annum

Are you a talented Direct Marketing (Fundraising) Officer, or are you striving to be one? Can you demonstrate that you have experience of direct marketing and digital fundraising campaigns? If so then you could be perfect for my client, a Faith Charity in London. This role is 6 month FTC with the possibility to extend and to start ASAP.

The Role: In this Direct Marketing (Fundraising) Officer role, you will report to Individual Acquisition Manager. Specific tasks include:

  • Deliver direct marketing and digital campaigns to recruit supporters.
  • Plan multi-channel campaigns including channels such as direct mail; paid social; paid search,DRTV and telephone.
  • Precise budgeting, based on past results and using clear and realistic assumption.
  • Define clear target audiences for all campaigns using accurate data and market analysis.
  • Maintain excellent working relationships with colleagues.
  • You will contribute to the development of the right products, channels and messaging to attract new donors as the first step in building a long-term supporter relationship.

The Candidate: To be considered for the Digital Officer role you will need to demonstrable proven experience of campaign management and delivery. Charity Talent also need you to have good analytical and planning skills.

Additionally, it's crucial that you possess the following:

  • Experience in working with data and insight teams, assessing behaviour and trends in the
  • charity sector.
  • Good understanding of balanced needs to build relationships with supporters and achieve
  • specific response targets.
  • Strong communication and interpersonal skills.
  • Good understanding of data analysis and journey development.

Project Administrator

£11 - £13 per hour

Are you a talented Project Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Youth Charity in London. This role is an immediate start (January) and is temporary for four months with the possibility to extend. This role will be working from home with some potential visit to London office on rare occasion.

The Role: In this Project Administrator role, you will report to Project Team Leader and working in the Design and Delivery team. Specific tasks include:

  • Formatting and preparing communication to grantees and panel members
  • Monitoring grants inbox and responding to grantees questions
  • Updating tracking worksheets
  • Raising purchase orders (training to be provided)
  • Any other ad-hoc administration support as required to support the grants team
  • Supporting the wider team on general queries and with managing and processing programme requests.
  • Assisting on their processing and carrying out data entry tasks.
  • Assisting with filing electronic documents and updating internal and external programme related documentation.
  • Providing administrative support on new programmes and initiatives..

The Candidate: To be considered for the Project Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

  • Experience of working remotely, as part of a virtual team
  • Ability to hit the ground running
  • Good attention to detail, with the ability to not lose focus when repeating same task
  • IT skills; Microsoft Outlook, Excel, Word and PowerPoint

list Candidate Resourcing Consultant

For a 5 day working week, pro rata for 3/4 days

Charity Talent is a specialist Recruitment Agency for the Charity and not for profit sector.  We would like to meet a potential Candidate Resourcing Consultant to join our busy team of consultants as soon as possible.  

Ideally, you'll be the type of individual who doesn't need to, or want to be micro-managed and can achieve against expectations and targets. As a business we value a hard-working attitude, consistent integrity and perseverance, we are looking for someone who can confidently display these qualities. We are seeking an individual who is excellent at building and maintaining relationships and is able to manage their own time. We are looking for someone who wants to build a long term career and work with us, rather than just working for us.

Our head office is based in the City of London EC2A and we have a satellite office in Hertfordshire. As a team we split our working time between the office and home and for this role we can support a 3, 4 or a 5 day per week basis with flexible working hours depending.  

In addition to a generous basic salary, you'll also be rewarded with monthly bonuses (objective focussed and subject to successful completion of probationary period), ongoing training and development, regular team building and social activities (pre-pandemic this included all sorts of activities such as escape rooms, team meals, mini-golf, curling, pool/darts, cocktail making, and trips away etc). 

As the Candidate Resourcing Consultant, you'll work with our Recruitment Consultants to manage and deliver candidate resourcing projects, developing and collating lists of candidates suitable for specific vacancies,  which would include using LinkedIn, job boards and our internal database to identify potential candidates, conducting the initial telephone screening of candidates, interviewing the shortlisted candidates online or face to face and then providing a short overview to the consultants along with your opinion as to whether the candidates are suitable for our current job opportunities. 

Responsibilities will also include all referencing and on boarding of candidates, posting job adverts, assisting with our social media presence and generating candidate referrals.  This will also entail updating candidates CV's and compliance requirements on our database and ensuring all their information is up to date along with making suggestions in terms of how we can improve our "Candidate Experience" which is something at the heart of our business. 

Benefits 
- Salary £23,000 – 27,500 dependant on experience (based on a 5 day working week, pro rata for 3 or 4 days).  
- 25 days annual leave (plus Bank Holidays), again pro rata for a 3 or 4 day working week. 
- Flexible working hours 
- Monthly commission (subject to successful completion of probationary period and objective focussed) 
- Annual Salary review 
- Ongoing training and development
- Laptop and phone will be supplied
- Genuine opportunity to make a difference into the overall success of the company

Experience & Attributes:
- Recruitment experience desirable but not necessary 
- Self-motivated and reliable
- Used to working to deadlines created by demand 
- Confident telephone manner 
- Comfortable Interviewing individuals either over Teams / Zoom and in person. 

If you have read this and feel excited by the prospect of joining the team, we would love to hear from you. Please email your CV along with a short covering email telling us a little bit about yourself to cb@charitytalent.com 


 

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