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Service Manager - Asylum Seekers/Youth Charity

£38000 - £40000 per annum

Are you a talented Service Manager, or are you striving to be one? Can you demonstrate that you have experience working with asylum seekers and can ensure the smooth running of services with excellent internal processes for project design and delivery? If so then you could be perfect for my client, a Youth Charity based near Purley. This is an permanent role with hybrid working (1-3 days in their office) .

The Role: In this Service Manager role you will be the key contact for most of the grants in the area and managing your own team. Specific tasks include:

  • Provide excellent leadership to the team, have a focus on staff wellbeing, and devote time to their senior management responsibilities. Line management of 2 direct reports and an additional 4.
  • Build strong local partnerships and influencing local practice and networks.
  • Support on the recruitment, training and induction of new staff and maintaining oversite of volunteer recruitment.
  • To hold team meetings, monthly staff one-to-one meetings and annual performance development reviews.
  • To lead the development of programme of activities and services.
  • To be responsible for implementing the monitoring and evaluation plans for the projects, working closely with the Impact Manager..
  • To ensure compliance with project funders terms and conditions.
  • To ensure financial procedures are followed by the Team and meticulous approach to expenses is adopted.
  • To lead on office health and safety with the Head of Finance and Internal Operations.

Experience:

  • Excellent leadership and people management skills.
  • Proven Project Management.
  • Experience of working at a senior level within an organisation.
  • Experience of both group work and casework with refugees and asylum.
  • Experience of safeguarding (significant experience expected) .
  • Deep knowledge of the UK asylum and social care systems for unaccompanied asylum seeking children, young asylum seekers and refugees.

Flexi Delivery Event Programme Manager

£180 - £181 per day

Are you a talented Freelance Event Programme Manager or are you striving to be one? Can you demonstrate that you have the skills to plan and deliver a range of learning programmes in accordance with well-defined processes.If so then you could be perfect for my client to work in Higher Education based in London.

This is an on-going project with flexible hours (no set hours) to be delivered over a period of 10 - 12 weeks at a fixed project cost. You will need to be present in London (near Kings Cross) for the delivery of the programmes which could be up to 5 days a week.

The Role: As the Freelance Event Programme Manager you carry out the following tasks:

  • Understands and oversees programme collateral requirements and actively contributes in defining and continuously improving the accurate production of learning materials.
  • Monitors the completion of standard processes and activities to ensure regulatory compliance.
  • Engages participants through online platform with interactive and participative networking and social activities
  • Provides outstanding customer experience on programmes delivered, organising and managing programme logistics and understanding customer needs and requirements.
  • Has a curious, open-minded and innovative mind-set, seeking to continuously improve experiences.
  • Ensure suitable suppliers are engaged on programme, ensuring quality and value for money.
  • Builds sound relationships and acts as key contact for programme stakeholders.
  • Sets and manages stakeholder expectations.
  • Monitors and reviews financial activity for own area to ensure the accurate completion of standard financial processes within budget

The Candidate: To be considered for the Freelance Event Programme Manager role you will need to possess experience in programme/events delivery/management (including preparation, delivery and wrap up activities). Charity Talent also need you to have mastery of online learning delivery tools.

Additionally, it's crucial that you possess the following:

  • Customer centric with a passion for delivering outstanding customer experience
  • Comfortable in dealing with ambiguity and embracing change in a fast paced environment
  • Confident presenter and facilitator, comfortable leading online classes through social and networking activities
  • Excellent stakeholder engagement skills.
  • Sound project management skills.
  • Excellent organisational skills and meticulous attention to detail.
  • Strong analytical and problem solving skills.
  • Demonstrable knowledge of business education and/or relevant sector.
  • Budget management experience
  • Self-motivated and able to work with little supervision

Fundraising Membership Officer - Environment Charity

£21 - £22 per hour

Charity Talent are recruiting for an Environmental Charity based near Waterloo for a Fundraising Membership Officer. This is a temp role for3 months with the possibility to extend. It is 4 days a week with 1-2 days in the office. Immediate start.

The Role: As the Fundraising Membership Officer you will be working with the Membership and Community team to support on all membership and community fundraising matters.

You will be:

  • Supporting on Christmas card processing and fulfilment - managing the advertising, fulfilment of orders and reporting and analysis of this.
  • Coordinating and leading on key meetings as well as working with an agency on the development and roll out of the toolkit.
  • Responsible for updating the network regularly on the weekly newsletter regarding membership and the recruitment campaign.
  • Managing the community inbox.
  • Developing rapport with key client to gain insight into how they are recruiting new and produce analysis regarding this for the management team
  • Planning, preparing and potentially deliver of network webinar sessions to support network through key update training/discussion webinars
  • Supporting on event logistics.

The Candidate: To be considered for the Fundraising Membership Officer role you will need to possess fundraising experience.

Additionally, it's crucial that you possess the following:

  • Willing and eager to get 'stuck in' and who will pick up the phone, and even meet with local groups as required, to develop a rapport quickly.
  • A team player, strong organisational skills (able to juggle multiple tasks at once) and an eye for detail.
  • Has exceptional communication skills (both written and verbal).
  • Has experience in working with a variety of stakeholders internally and externally

Assistant Team Leader - Fundraising/Supporter Care

£26400 - £29400 per annum

Charity Talent are recruiting for an permenant Assistant Team Leader (Fundraising/Supporter Care) for a Health Charity based near Liverpool Street Station.

As the Assistant Team Leader you will:

  • Oversee the Supporter Care Team operations, maintaining agreed service levels; ensuring advisors are organised and able to complete all enquiry channels and demand.
  • Be responsible for the direct line-management of the Supporter Care Advisors, including their ongoing monitoring, coaching, training and development.
  • Provide a comprehensive and responsive information service to the public.
  • Provide training and 1-1 support to all new starters in the initial training period, as well as continuously for the team as and when it's needed.
  • Work in collaboration with the Supporter Care Team Leader and assist the Supporter Care Team Leader in overseeing the day to day management of enquiries.

Experience:

  • Highly organised and efficient with strong organisational skills and excellent attention to detail
  • Line management experience
  • Familiar with up to date call centre technologies and practices around people, process and customer service standards
  • Supporter Care Fundraising/ Call Centre Experience
  • Awareness of potential areas of improvement

Fundraising Donor Assistant X 4 - Health Charity

£20000 - £21500 per annum

Charity Talent are recruiting for a Health Charity based near Liverpool Street Station. They are recruiting for 4 Donor Fundraising Assistants, these vacancies sits within their Customer Care Centre. This Charity are doing phenomenally well and they play a big part within Health and made a lot of difference in a lot of peoples lives. This is a Charity that invests in their staff and can be an amazing opportunity for someone who wants to develop their career in the Charity Sector. The team is vibrant and fun. The manager will spend a lot of time in your development.

This is a permanent full-time position. The training and probation will be in the London office and then flexible working thereafter. The salary will increase after you have passed probation to £24K.

The Role: As the Fundraising Donor Assistant you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Donor Assistant role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls. You will be understanding, a good listener and empathetic.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Customer Relationship experience
  • Database Experience
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

 

 

Finance Officer - Accounts Payable and Receivable

£35000 - £40000 per annum

Charity Talent are recruiting for a Youth Community Charity based in Central London. They are recruiting for a Finance Officer to start asap. Accounts Payable and Receivable. The core function of the role is Finance Business Partner responsibility for their Estate, working with, and supporting, the Director with financial matters. They are based near Liverpool Street / Old Street, working part from home and part in the Office.


Responsibilities include but are not limited to; Assistance in preparation of management account
information for inclusion in the consolidated group management accounts; this includes
reconciliations for bank accounts and other balance sheet areas.


Specific Duties will include:
Data entry to accounting system across entities i.e purchase invoices, staff personal
expenses and credit card reconciliations.
Raising sales invoices as required, ensure that they are entered on to the system in a timely
and accurate manner and ensure debtors are managed in a timely fashion.
Assist in maintenance and monthly review of purchase order system.
Manage the receipt of supplier invoices and ensure they are appropriately coded and
authorised prior to processing on accounting system in line with control environment.
Collation of weekly supplier payment run including uploading payments to online banking
service for approval. Reconciliation of petty cash accounts including cash advances in various currencies and
verifying documentation. Weekly bank reconciliations. Assisting in the development of monthly financial reports and reconciliations as required.


Assisting month end processes including maintaining fixed asset register and application
of the appropriate capitalisation treatment of assets being purchased and under
construction. Assistance in reconciliation and management of inter-company balances between
subsidiaries / associated companies and the parent charity.

Person Specification:
The essential skills, knowledge and experience required are:
- Part Qualified Accountant (CIMA, ACCA, ICAEW)
- Excellent technical accounting knowledge
- Experience in a similar management accounting role.

-Experience of charities sector and group reporting requirements is preferred.
- Experience of Sage and QuickBooks accounting software is preferred but not essential.
- Proficient in Microsoft Office programs - advanced Excel skills preferred.
- Desire to work with figures and communicate financial information to non-financial users.

- Charity Experience is essential

Fundraising Gift Aid Assistant

£11 - £12 per hour

Are you a talented Fundraising Gift Aid Assistant, or are you striving to be one? Can you demonstrate that you have experience of processing Gift Aid claims and can deal with a wide range of administrative tasks? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an on-going temp contract in Elephant and Castle.

The Role:

In this temporary Fundraising Gift Aid Assistant role you will be supporting the Gift Aid fundraising team. You will be primarily responsible for communicating with the wider team to support donors. Specific tasks include:

  • Processing claims onto the system
  • Communicating with the wider team of claim issues and paperwork
  • Editing and updating donors on the fundraising database
  • Assisting with the management of paper based documents for evidence
  • Assisting the Gift Aid supervisor on the creation and submission of claims
  • You will organise and process all data related to the donors

Experience:

Confident with using data and quick to pick up new systems

Fundraising experience

Good communication skills

Fundraising Database Assistant

£12 - £14 per hour

Are you a talented Fundraising Database Assistant, or are you striving to be one? Can you demonstrate that you can maintain the accuracy of the supporter database and support the fundraising teams? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an ongoing temp role and will be working in the office near Elephant and Castle.

As the Fundraising Database Assistant you will do the following:

  • Maintain the accuracy of the supporter database through regular data cleansing, merging and de duplication of records.
  • Ensure data quality and integrity at all times and adherence to GDPR requirements.
  • Import supporter data from a range of external sources ensuring accurate data capture
  • Create data selections for the fundraising teams for emails and mailings to supporters.
  • Check data files before they are sent to fundraising teams or external suppliers.
  • Provide training support to the Fundraising Database Assistant Manager.
  • Work with the Database & Donor Services Manager and team to develop and document up-to-date procedures for data entry, importing, and checking data.
  • Stay up-to-date with changes in the regulatory environment e.g. Fundraising Regulator Codes, ICO guidance, DMA code updates etc.

Experience:

Methodical and analytical approach to database research

Confidence and competence in data-handling

Imaginative and creative in approach to data assessment

Use of CRM and Excel

Candidate Attraction Consultant

For a 5 day working week, pro rata for 3/4 days

Charity Talent is a specialist Recruitment Agency for the Charity and not for profit sector.  We would like to meet a potential Candidate Attraction Consultant to join our busy team of consultants as soon as possible.  

Ideally, you'll be the type of individual who doesn't need to, or want to be micro-managed and can achieve against expectations and targets. As a business we value a hard-working attitude, consistent integrity and perseverance, we are looking for someone who can confidently display these qualities. We are seeking an individual who is excellent at building and maintaining relationships and is able to manage their own time. We are looking for someone who wants to build a long term career and work with us, rather than just working for us.

Our head office is based in the City of London EC2A and we have a satellite office in Hertfordshire. As a team we split our working time between the office and home and for this role we can support a 3, 4 or a 5 day per week basis with flexible working hours depending.  

In addition to a generous basic salary, you'll also be rewarded with monthly bonuses (objective focussed and subject to successful completion of probationary period), ongoing training and development, regular team building and social activities (pre-pandemic this included all sorts of activities such as escape rooms, team meals, mini-golf, curling, pool/darts, cocktail making, and trips away etc). 

As the Candidate Attraction Consultant, you'll work with our Recruitment Consultants to manage and deliver candidate resourcing projects, developing and collating lists of candidates suitable for specific vacancies,  which would include using LinkedIn, job boards and our internal database to identify potential candidates, conducting the initial telephone screening of candidates, interviewing the shortlisted candidates online or face to face and then providing a short overview to the consultants along with your opinion as to whether the candidates are suitable for our current job opportunities. 

Responsibilities will also include all referencing and on boarding of candidates, posting job adverts, assisting with our social media presence and generating candidate referrals.  This will also entail updating candidates CV's and compliance requirements on our database and ensuring all their information is up to date along with making suggestions in terms of how we can improve our "Candidate Experience" which is something at the heart of our business. 

Benefits 
- Salary £23,000 – 27,500 dependant on experience (based on a 5 day working week, amount will be pro rata for 3 or 4 days).  
- 25 days annual leave (plus Bank Holidays), again pro rata for a 3 or 4 day working week. 
- Flexible working hours 
- Monthly commission (subject to successful completion of probationary period and objective focussed) 
- Annual Salary review 
- Ongoing training and development
- Laptop and phone will be supplied
- Genuine opportunity to make a difference into the overall success of the company

Experience & Attributes:
- Previous Agency Recruitment or Internal Recruitment experience 
- Self-motivated and reliable
- Used to working to deadlines created by demand 
- Confident telephone manner 
- Comfortable Interviewing individuals either over Teams / Zoom and in person. 

If you have read this and feel excited by the prospect of joining the team, we would love to hear from you. Please email your CV along with a short covering email telling us a little bit about yourself to cb@charitytalent.com 


 

Programme and Grants Administrator - Part Time

£11 - £12 per hour

Charity Talent are recruiting for a Community based Charity, they are recruiting for a Part Time Grants Administrator, (22.5 hours per week) working from home.

You will be responsible for data input, management & analysis within Excel and Grant Management systems. Providing appropriate support to organisational grant applicants.

Scheduling face to face and virtual monitoring visits. Ensure the timely receipt of ongoing KPI and impact evaluation reports. Ensure clear filing and accurate CRM management reporting. Provide timely efficient project and administrative support to the Programme team Direct grant scheme: administration & monitoring:

Ensure all data and written reporting from grantees is accurate and meets grant monitoring requirements.

Work within the operational grant management systems, including application processes and assessment criteria.

Working under the direction of the Programme Manager to provide support as required. Support the grant programme as directed, understanding the relationships with Third Party grantees and ensuring timely professional communication and correspondence.

Providing appropriate support in line with any contractual arrangements with grantees. Collate comprehensive and clear feedback, data, and information to monitor performance.

You will have:

Excellent Data management - including input, monitoring, checking and basic analysis

Excellent at excel and other data processing systems.

Numerically highly competent.

Sound project management with the ability to meet deadlines.

Approachable and able to build appropriate relationships.

High levels of numeric ability especially regarding data input and data management.

Attention to detail with a methodical approach.

Regional Communications Officer

£15 - £18 per hour

Charity Talent are recruiting for a Social Welfare Charity, they are recruiting for a Regional Communications Officer to start asap. This is an immediate start. Working remotely, you can be based anywhere. Head Offices based in London or Birmingham, if you like to go into the Office a couple of days per week they are based near Waterloo or Central Birmigham. As the Regional Communications Officer you will promote the work of Charity in the media through traditional and digital media channels.

You will also support the PR & Communications managers and colleagues to deliver and implement external communication strategies and insightful evaluation. Deliver news stories and coverage in significant regional and local media - print, broadcast and digital - through proactive and reactive media activity. Support the national media team in the roll out of national campaigns.

Develop and maintain positive relationships with regional and local journalists and media outlets. Develop, creative and engaging multi-platform content for external communications including social media channels. Identify, interview and write up case studies for use in media, and wider marketing communications channels. Participate in the rota for out-of-hours duties as required. Provide advice to divisional leaders and corps officers on sensitive and complex communications and reputation management challenges with support from line manager and Head of PR & Communications.

Provide advice, briefings and support to spokespeople in your region for media interviews and identify new and potential spokespeople. Support the internal communications team by sourcing and writing up stories for the intranet.

You will have have:

Proven media relations experience.

Ability to work to tight deadlines and to prioritise work under pressure.

Experience of working with digital channels/social media.

Ability to work flexibly within multi-disciplinary teams, including outside core hours.

Ability to research and produce briefings and materials for the media.

Demonstrable experience of gaining extensive media coverage.

Proven ability to produce high quality cross-platform content

Fundraising Administrator

£10 - £13 per hour

Charity Talent are recruiting for several Fundraising Support positions.
Animal Charity, £11 per hour near Victoria.
Fundraising Database Assistant - 12 month contract £23K, Euston.
Fundraising Customer Support - 6 months £23K, Euston.
Fundraising Donations Processing - £11 per hour, Waterloo, Temp to Perm
Fundraising Customer Support near Liverpool Street, X4 Perm £21K.


This will be a great opportunity for recent graduates who has transferable skills and like to develop a Career in the Charity Sector, although they are entry level jobs we do require candidates to have some Customer Support experience or have some Fundraising Database experience. You will Provide excellent customer service by ensuring the prompt, efficient and accurate processing of all communications from supporters by telephone, email, letter and in person. Use agreed letter templates and produce bespoke responses using the fundraising database, Word and email. Handle difficult and distressed supporters in a sensitive and skilled manner.

Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with the Battersea's policies and procedures. To process and thank appropriately incoming donations from supporters. Liaise with other Fundraising teams and Finance to ensure correct coding is applied to donations to track the source of fundraising income.

You will have proven experience of working in a customer services environment.

Outstanding customer service skills with the ability to show empathy, tact and diplomacy.

Strong administration skills and a high level of accuracy and attention to detail.

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