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Fundraising and Communications Assistant

£11 - £13 per hour

Charity Talent are recruiting for a Children's Charity based in Central London. They are recruiting for a Fundraising and Communications Assistant to start asap. To provide support to the Fundraising and Communications function, delivering social media outputs, donations processing and administering fundraising and communications work in a timely and efficient manner. You will Work closely with the Marketing Co-ordinator and Fundraising Database Officer. Day to day contact with fundraising, regional and finance colleagues. Responsible for taking general enquiries and distributing accordingly to the fundraising team, responding as directed with excellent customer service standards. Responsible for posting social media in line with pre-approved content calendar and responding to comments in line with guidance on excellent supporter care. Responsible for processing incoming donations, legacy and lottery administration ensuring correspondents are serviced to the highest standard.

To take in general enquiries via email in box, route and respond promptly, providing excellent customer service. To post on social media as directed, monitoring and replying to comments and questions. To support with the monitoring of the press email inbox. To provide accurate and prompt administration of legacy notifications and lottery processing. To support with team administration including setting up payees, making payments, sourcing suppliers, arranging meetings. To provide surge support with projects including gala committee, corporate volunteering etc.

To enter accurate income records on a daily basis with responsibility for data sources specified by the line manager which will include JustGiving, Virgin Money Giving and Payroll Giving sites. To enter new donors and update existing records on our CRM database (Donorflex) with information such as new contact details, new mailing preferences etc.

Experience:

Fundraising Administration

Communications Support

Project Support

Fundraising Database

Project Team Administrator

£11 - £12 per hour

Are you a talented Project Team Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Education Charity in London. This role is temporary for three months with the possibility to extend.

This role will be focusing on administrative tasks to ensure the team can respond quickly to students and staff.

Tasks include:

· Inbox management

· Coordination of online meetings

· Responding to staff queries during delivery

· Responding to participant queries during delivery

· Maintaining schedules, timetables and spreadsheets

· Creating and uploading files to Zoom

· Minuting meetings and capturing decisions in meetings

The Candidate: To be considered for the Project Team Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

· Confident in IT systems such as Zoom, Excel & PowerPoint

· Familiarity with CRM software (e.g Salesforce, Oracle etc)

· Organised

· Attention to detail even on repetitive tasks.

· Good customer service skills

· Fast paced worker

· Good communicator to provide clear instructions and advice

Fundraising Database Assistant/Processor

£11 - £12 per hour

Are you a talented Fundraising Database Assistant/Processor, or are you striving to be one? Can you demonstrate that you have experience of processing Gift Aid claims and can deal with a wide range of administrative tasks? If so then you could be perfect for my client, a Social Welfare Charity based in London. This is an on-going temp contract.

The Role:

In this temporary Fundraising Database Assistant/Processor role you will be supporting the Gift Aid fundraising team. You will be pirmarly responsible for communicating with the wider team to support donors. Specific tasks include:

  • Processing claims onto the system
  • Communicating with the wider team of claim issues and paperwork
  • Editing and updating donors on the fundraising database
  • Assisting with the management of paper based documents for evidence
  • Assisting the Gift Aid supervisor on the creation and submission of claims
  • You will organise and process all data related to the donors

Experience:

Confident with using data and quick to pick up new systems

Fundraising experience

Good communication skills

Corporate Partnerships Manager

£41000 - £46000 per annum

Are you a talented Corporate Partnerships Manager, or are you striving to be one? Can you demonstrate that you have experience developing and implementing unique approaches to national business? If so then you could be perfect for my client, an Children Charity in London

The Role: In this Corporate Partnerships Manager role, you will be line managing 2 Partnership Managers and reporting to Head of Corporate Partnerships.

Specific tasks include:

  • Support the Head with strategy development, feeding into the setting of the budget/KPIs for following years and suggesting improvement to processes and strategies. .
  • To lead the development and implementation of the strategy for partnerships worth £250k.
  • To lead on regularly reviewing, evaluating and evolving the strategy.
  • Manage key stakeholders and engage the leadership team with the programme.
  • Develop and motivate a high performing group of fundraisers, providing clear strategic direction.
  • Secure £400K of new partnerships per year through making cold and warm approaches and developing strong relationships with senior decision makers.
  • Host brainstorm sessions involving the rest of the Fundraising team and also with the Marketing and Communications, Finance, Services and the Regional teams to put forward ideas to attract new partnerships.
  • To ensure that the team are working to challenging but achievable income targets.
  • To build strong working relationships with key stakeholders and cultivate valuable relationships with key decision makers at new partnerships who could donate significant sums of money (up to £1 million).

It will be working from home for the time being and then flexibility to work in the London office. This role is a FTC 12 month maternity cover role with the possibility to extend. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the Corporate Partnerships Manager role you will need to demonstrable experience in a corporate fundraising or commercial role with responsibility for generating income in excess of £1 million. Charity Talent also need you to have prior experience of strategy development and implementation.

Additionally, it's crucial that you possess the following:

  • Proven experience of exceeding personal and team income targets and delivering against implementation plans.
  • Experience of leading, directing and delivering cross-functional projects to tight deadlines.
  • Proven time management skills.
  • Proven ability to generate ideas, provide innovative solutions and secure stakeholder buy-in.
  • A deep knowledge of the practice of business development and relationship cultivation.
  • Proven leadership and mentorship ability.
  • Excellent relationship development skills and the gravitas to build rapport with senior individuals.

Service Improvement Manager

£35000 - £48000 per annum
HR

Are you a talented Service Improvement Manager, or are you striving to be one? Can you demonstrate that you have prior experience identifying and informing Continuous Improvement initiatives? If so then you could be perfect for my client, a Faith based Charity based in Birmingham (working from home with occasional visits to the office). This is a fixed term contract to 2025.

The Role:

In this Service Improvement Manager role you'll report to the Contract Director and will be line managing 2 staff (Manager and Analyst). Specific tasks include:

  • Acquire and maintain up to date, full and accurate knowledge of all Contractor the and Supply Chain obligations.
  • Provide specific feedback on service delivery and identify and seek approval of appropriate responses in accordance with the provisions. Areas include: training, cost reductions, stakeholder feedback and more.
  • Work in collaboration with the Contract Director to identify a set of key principles and business objectives for the Contract Management Team
  • You may be required to prepare impact assessments, develop pilot proposals, trials, evaluation methods and tools, in order to demonstrate the added value of the initiative.
  • Present proposals that alter elements of the Service in order to achieve Continuous
  • Contribute to the planning and management of projects
  • Manage the performance of all direct reports to ensure that all individual and team objectives are met in accordance with operational plans, agreed service level agreements and key performance indicators

This role will be working from home with occasional visits to the Birmingham office. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the Service Improvement Manager role you will need to possess significant experience at a similar level. Charity Talent also need you to have an understanding of a range of performance improvement tools and techniques.

Additionally, it's crucial that you possess the following:

  • The ability to think critically and be a solutions focussed individual
  • Demonstrable experience in contributing to the design and delivery of end to end change management processes
  • Excellent communication skills, both written and verbal and the ability to draft and present business cases and reports
  • Ability to quickly develop strong, successful and collaborative working relationships at all levels of seniority within an organisation
  • Excellent organisational skills, attention to detail, effective time management and the ability to manage competing priorities to respond to tight deadlines
  • Strong data management and IT skills with experience of Microsoft Office.

Contracts and Project Officer

£23000 - £29000 per annum
HR

Are you a talented Contracts Officer, or are you striving to be one? Can you demonstrate that you have prior experience of responding to referrals for the support of victims? If so then you could be perfect for my client, a Faith based Charity based in Birmingham (working from home with occasional visits to the office). This is a fixed term contract to 2025.

The Role:

In this Contracts Officer role you'll report to the Team Leader and will be ensuring provision of a high quality referral service which runs 24 hours per day for 365 days of the year. Specific tasks include:

  • Participate in the 24/7 shift rota to include evenings, weekends and Bank Holidays.
  • Complete all relevant service documentation and records accurately and in a timely manner.
  • Undertake a variety of tasks to facilitate the progress of case work, including telephone and, occasionally, face to face interviews with clients of the service.
  • Maintain the Case Management System to ensure data is accurate and compliant with operational and contractual requirements.
  • Develop and maintain effective partnership working with sub-contractors and other relevant stakeholders.
  • Provide cover for the Contracts Administrator role, undertaking generic administrative duties as required.

This role will be working from home with occasional visits to the Birmingham office. The standard working hours will be confirmed once successful to incorporate evening, weekend and bank holiday hours.

The Candidate:

To be considered for the Contracts Officer role you will need to possess significant experience of receiving and assessing referrals by telephone and face to face. Charity Talent also need you to have a non-judgemental attitude and a passion for working with vulnerable groups.

Additionally, it's crucial that you possess the following:

  • Experience working with an interpreter
  • Desirable to have experience of working within the Criminal Justice System, Immigration Service, Social Services, the Police, public sector and non-governmental organisations
  • A solutions-focussed approach and the ability to think critically and creatively and impact on, and influence, performance and outcomes
  • A proven ability to develop and maintain effective working relationships with colleagues and external stakeholders at all levels using your excellent all-round communication skills.
  • Demonstrate that you are calm under pressure and have excellent interpersonal skills being both persuasive and sensitive

Service Delivery Manager

£35000 - £48000 per annum
HR

Are you a talented Service Delivery Manager, or are you striving to be one? Can you demonstrate that you have prior experience of working with third-party providers and lead on the delivery of a high quality and consistent service to all users? If so then you could be perfect for my client, a Faith based Charity based in Birmingham (working from home with occasional visits to the office). This is a fixed term contract to 2025.

The Role:

In this Service Delivery Manager role you'll report to the Operation Manager and will be line managing 3 staff (officers and assistants). Specific tasks include:

  • Your challenge will be to provide strong leadership to their front-line teams and oversee empathetic, trauma informed service delivery to potential and confirmed victims of modern slavery referred to us for support.
  • You'll also need to establish effective operational relationships with key front-line delivery partners that prioritises the needs of service users and actively seeks to embed Care Standards across all areas of operational activity.
  • Capturing, assessing and responding to service user feedback will be important too
  • Developing and implementing robust systems and processes
  • Providing guidance, advice, coaching and performance management, to the front line team
  • Be responsible for acquiring and maintaining up to date and full knowledge of all the front-line service obligations regarding contractual and policy requirements.
  • Managing the integration and implementation of new services
  • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team

This role will be working from home with occasional visits to the Birmingham office. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the Service Delivery Manager role you will need to possess significant experience at a similar level. Charity Talent also need you to have a non-judgemental attitude and a passion for working with vulnerable groups.

Additionally, it's crucial that you possess the following:

You will need:

  • A passion for delivering customer excellence and a willingness to go the extra mile
  • An approach that results in continuous improvements both to yourself and to operational processes
  • Analytical and critical thinking skills, a solutions-focused approach

Think that this Service Delivery Manager role is right for you? Then Charity Talent would love to hear from you.

Fundraising Customer Care Assistant

£11 - £14 per hour

Are you a talented Fundraising Customer Care Assistant, or are you striving to be one? Can you demonstrate that you have prior Supporter Care experience? If so then you could be perfect for my client, a Health Charity based in London.

This is an immediate 2 month temp role with the possibility to extend. This is a ASAP start. It will be working from home.

The Role: As the Fundraising Customer Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team. You will be using templates for the responses to supporter emails.

As the Fundraising Customer Care Assistant you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. Tasks include cancelling direct debits and updating any missing information. This role is to put the supporter at the heart of every engagement by delivering excellent customer service

The Candidate: To be considered for the Fundraising Customer Care Assistant role you will need to possess administration experience in an fundraising environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient

HR Project Coordinator

£18 - £19 per hour
HR

Are you a talented HR Project Coordinator, or are you striving to be one? Can you demonstrate that you have experience of working with people data? If so then you could be perfect for my client, Health Youth Charity in London. This role is temporary for three months with the possibility to extend.

The Role: In this HR Project Coordinator role, you will report to People Services Manager (Project Manager) and working in the Project Task and Finish Group. Specific tasks include:

  • Extrapolate data reports from the HR database and check the accuracy
  • Manipulates the data to ensure reports are workable for the administrators
  • Co-ordinates the administration of the DBS checks
  • Liaises with managers and business partners to ensure the checks are carried out without delay and chase deadlines
  • Provide a weekly update to the project task to make sure project goals are met
  • Provide project management support to the wider team

It will be working from home. This role is temporary for three months with the possibility to extend. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the HR Project Coordinator role you will need to demonstrable experience of coordinating administrative tasks. Charity Talent also need you to have prior experience working with stakeholders so be able to demonatrate strong communication skills.

Additionally, it's crucial that you possess the following:

  • Experience of working with a HR database and running reports
  • Experience of working with people data and manipulating data reports in Excel
  • Building good working relationships with stakeholders across the business
  • Excellent administration skills
  • IT literate - use of HR database, Excel, Word, Outlook, Microsoft Teams and Zoom
  • Accuracy, curiosity and problem solving skills

Programme Administrator

£11 - £12 per hour

Are you a talented Programme Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Youth Charity in London. This role is temporary for three months with the possibility to extend and to work 3 days a week.

The Role: In this Programme Administrator role, you will report to Programme Manager and working in the Design and Delivery team . Specific tasks include:

  • Supporting with the closing down of a programme website and archiving content.
  • Supporting the wider team on general queries and with managing and processing programme requests.
  • Categorising social action projects.
  • Assisting on their processing and carrying out data entry tasks.
  • Raising purchase orders.
  • Assisting with filing electronic documents and updating internal and external programme related documentation.
  • Providing administrative support on new programmes and initiatives.
  • Supporting on presentations, newsletter articles, web text, project pages etc.

It will be working from home. This role is temporary for three months with the possibility to extend. The standard working hours for this job are 9.00-5.00.

The Candidate: To be considered for the Programme Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

  • Experience of working remotely, as part of a virtual team
  • Ability to hit the ground running
  • Good attention to detail, with the ability to not lose focus when repeating same task
  • IT skills; Microsoft Outlook, Excel, Word and PowerPoint

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