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Complaints Officer

£21 - £23 per hour
HR

Charity Talent are recruiting for Complaints Officer to work for a Social Welfare Charity based near Waterloo, London. This is a 3-month contract with the possibility to extend with hybrid working and immediate start.

The Role: In this temporary Compliance and Complaints Officer role you will support the busy charity who are experiencing a short term peak in complaints which need to be processed and managed.

The responsibilities:

  • Day to day management and administration of complaints
    • Preparing communications
    • Project managing Frontline's response to complaints received and liaising with internal / external parties involved in resolving complaints
    • Keeping good records and tracking ongoing items
  • Carrying out investigations on complaints
    • Interviewing various stakeholders named in complaints
    • Reviewing documentation
    • Writing reports and summarising the facts of the cases
    • Assessing compliance with Frontline's policies
  • Administration of Data Subject Access requests
    • Review and redaction of documents
  • Other ad hoc support for the Governance & Compliance team as necessary

The ideal candidate:

  • The candidate needs to be able to pick things up quickly and work relatively independently and take responsibility for the work they are given.
  • The candidate should have good interpersonal skills - able to hold interviews on sensitive matters in a professional and composed manner.
  • The candidate should have good organisational and analytical skills.
  • The candidate should also have excellent written communication skills for drafting correspondence and reports.

Executive Assistant to CEO

£18 - £20 per hour

Are you a talented Executive Assistant, or are you striving to be one? Can you demonstrate that you have experience playing a key role in ensuring that a senior member of staff can deliver their responsibilities, through administration and logistical support? If so then you could be perfect for my client, an Education Charity. This role is 2-month temporary role with the possibility to extend. Hybrid working in their office near Oxford Circus.

The Role: In this Executive Assistant role, the specific tasks include:

  • Design, develop and establish clear systems and processes to organise yourself and teams.
  • Schedule meetings, bookings and reminders.
  • Support Chief Executive with meeting planning and agendas.
  • Arrange and book travel and accommodation and manage expenses
  • Raise purchase orders and process invoices where relevant
  • Support on recruitment, scheduling of and undertaking of interviews and candidate contact
  • Lead coordination of all staff monthly meetings and Operations team meeting.

The Candidate: To be considered for the Executive Assistant role you will need to demonstrable strong administration experience. As well as:

  • Previous experience in managing others' diaries desirable but not a requirement
  • Good understanding of MS Outlook calendars
  • Commitment to learning data processing technology and software skills (eg Excel and Salesforce)
  • Ability to support a team during busy periods.

HR People Assistant

£12 - £13 per hour

Are you a talented People Services Support Assistant or are you striving to be one? Can you demonstrate that you have experience of supporting the team and dealing with a wide range of administrative tasks? If so then you could be perfect for my client, a Health Charity based in London. This is a 2 month temp role with the possibility to be extended and to start ASAP. Working from home.

The Role: In this temporary People Services Support Assistant role you'll report to the Employee Support Team Leader and will be primarily responsible for supporting with every day running of the service. Specific tasks include:

  • Manage the team email inbox and telephone line and responding appropriately to enquiries requests
  • Support the efficient administration of all Employee life-cycle processes.
  • Play an active role in building excellent relationships with colleagues
  • Updating the People Management System accurately.
  • Ensuring key deadlines are met such as payroll processing dates and team service standards.
  • Play a part in contributing to and supporting projects.
  • Deliver webinars to colleagues on key HR processes and activities.
  • Maintaining up to date published FAQs to support our employees and people managers,

The Candidate: To be considered for the People Services Support Assistant role you will need to possess experience of working in a customer focused role with strong administrative skills.

Additionally, it's crucial that you possess the following:

  • Undertaking administrative duties.
  • Strong focus on customer service experience
  • Having prior onboarding experience that would be an advantage
  • Experience of developing good working relationships with colleagues or customers.
  • Experience of using a human resources database or other type of database to input data and produce documents.
  • Has good attention to detail, takes pride in their work.

Media Manager - Refugee Charity

£20 - £25 per hour

Are you a talented Media Manager, or are you striving to be one? Can you demonstrate that you have experience supporting digital campaigns and strategies? If so then you could be perfect for my client, a Refugee based Charity in London. This is a 2 month temp role with the possibility to extend, immediate start and hybrid working. Client is open to full time or part time.

The Role: In this Media Manager role, you'll report to the Head of PR and Communications. Specific tasks include:

  • Develop and implement proactive strategies to promote the work.
  • Lead and support on awareness campaigns.
  • Help manage charity reputation.
  • Assist with the running of the press office and be reactive to the media inbox.
  • Support the production of digital content including video, graphics and images.
  • Develop and sustaining positive relationships with department and unit heads to source stories and content.
  • Deliver training, advice and support on external communications.

The Candidate: To be considered for the Media Manager role you will need to demonstrable significant experience in PR, press and digital work.

Additionally, it's crucial that you possess the following:

  • Ability to hook on-going campaigns onto breaking news and trending topics.
  • Analysing and reporting the effectiveness of campaigns.
  • Ability to work independently, to deadlines and to prioritise work under pressure
  • Accuracy and attention to detail.

list Fundraising Campaign Officer

£26500 - £28500 per annum

Are you a talented Fundraising Product Officer, or are you striving to be one? Can you demonstrate that you can assist in maximising net income and supporter engagement? If so then you could be perfect for my client, a Health Charity based in London. This is a permanent position, immediate start with 2 days in the London office (near Bank Station) and the rest working from home.

The Role: As the Fundraising Product Officer you will work closely with the Senior Product Manager, to improve supporter processes and manage community fundraising products. Specific tasks:

  • To develop and implement campaigns and product.
  • To provide fantastic end to end supporter experiences.
  • To manage the Community inbox and answering phone calls, sending fundraising resources and ensuring all supporters are thanked appropriately.
  • Plan and deliver mass stewardship communications.
  • To monitor the performance of community fundraising products and provide recommendations where required.
  • To work with the team on the execution of marketing campaigns.
  • To look at what additional multi-channel activity the charity can implement to ensure a positive experience for supporters.

The Candidate: To be considered for the Fundraising Product Officer role you will need to possess experience where you have successfully helped to deliver community fundraising initiatives.

Additionally, it's crucial that you possess the following:

  • Experience planning, implementing and evaluating supporter journeys.
  • Strong relationships management experience to add value with supporters or customers.
  • Good knowledge of the current Fundraising market including key trends.
  • Charity experience.
  • Strong project management skills.
  • Excellent time management; able to manage a wide and varied workload.

Fundraising Executive

£23500 - £25500 per annum

Are you a talented Fundraising Executive, or are you striving to be one? Can you demonstrate that you can assist in championing customer care with supporters and supporting a busy fundraising and events team? If so then you could be perfect for my client, a Health Charity based in London. This is a permanent position, immediate start with 2 days in the London office (near Bank Station) and the rest working from home.

The Role: As the Fundraising Executive you will work closely with Fundraising Manager, to deliver excellent in memory stewardship and assist with project work. Specific tasks:

  • Support the wider Events teams with upcoming events and campaign.
  • Provide outstanding stewardship in a timely manner.
  • Ensure processes run smoothly, including database management and thanking by post, email and telephone
  • Assist manager with project work, including marketing mailings, research and external promotion of in memory giving.
  • Support teams at key points throughout the year to help deliver fundraising events, activities and campaigns.
  • liaise with the Finance department on behalf of the team for invoices and purchase orders.

The Candidate: To be considered for the Fundraising Executive role you will need to possess experience working as part of a team being able to multi task whilst maintaining calm. Charity Talent also need you to have prior supporter care experience.

Additionally, it's crucial that you possess the following:

  • Experience of administration with excellent skills in this area.
  • Experience of undertaking projects independently and seeing projects through to completion.
  • Experience of and commitment to high quality customer care practices.
  • Excellent communication, interpersonal and networking skills
  • Excellent attention to detail and methodical approach.

Fundraising and Event Team Administrator

£12 - £13 per hour

Are you a talented Fundraising and Event Team Administrator, or are you striving to be one? Can you demonstrate that you can deliver excellent and personalised supporter care to fundraising supporters? If so then you could be perfect for my client, a Youth Charity based in London.

This is an immediate 3 month temp role to support during the busy Christmas period. This is a ASAP start. It will be working from home and 2 days in the office (near Waterloo).

The Role: As the Fundraising and Event Team Administrator you will be doing the following:

  • Monitor and manage the inboxes, phones and new fundraising pages.
  • Set up new supporters on the fundraising database, following set out processes.
  • Support and steward supporters over the phone and email.
  • Send out fundraising materials and assist the team in supporting their key supporters.
  • Thank all supporters in a timely and personalised way via email, letters and over the phone.
  • Assisting with income processes.
  • Support the wider team on any administrative tasks.

The Candidate: To be considered for the Fundraising and Event Team Administrator role you will need to possess the following:

  • Excellent customer/supporter care
  • Know of using a customer or supporter database system
  • Knowledge of a fundraising team.
  • Excellent written and verbal communication
  • Ability to work under pressure, keeping calm and thinking clearly
  • Ability to take responsibility and accountability for one's actions
  • Excellent attention to detail
  • Logical and analytical; able to record information consistently and accurately and pull key information

list Head of People - International Development

£50000 - £55000 per annum
HR

Charity Talent are recruiting for a Head of People for an International Charity with an office in London and 14 other countries. Can you demonstrate that you have previous experience within the day to day running of a team and can provide strategic leadership across staff wellbeing, human reason, training, and development? If so, then you could be perfect for my client. This role is a 12-month FTC maternity cover with the possibility to extend.

The Role: As the Head of People, you will have 2 direct line reports (HR partner and HR officer) and report to the Director of Finance and Operations. Specific tasks include:

  • Providing organisation-wide leadership on HR, people related issues and policies.
  • Accountable for representing HR and advocating for HR amongst organisation leaders.
  • Leading, managing, and developing an inclusive and highly competent Talent and HR team.
  • Build a robust recruitment strategy, focused on diversity, equity and inclusion that is aligned with the charity initiative.
  • Provide coaching/advise to senior leaders on team development and key organisational and management issues.
  • Develop and manage the multi-year HR budget, ensuring expenditure does not exceed agreed levels.
  • Provide senior level HR advice and information to meet needs and guide strategic and operational decision-making of charity Board, Executive Team, and managers
  • Developing HR strategy and operational plan, policies, procedures, and support for sound HR management at all levels across the organisation.
  • Oversee communication with the Finance Team on people changes which affect payroll and annual performance increments.
  • Be the first point of contact for expert advice to London managers and staff on all queries including Performance Management.
  • Drive the wellbeing agenda for staff.
  • Manage a department budget including learning and development budget.

The Candidate: To be considered for the Head of People role you will need to possess the following:

  • International experience of an organisation. You will be dealing with the UK as well as their international and national offices.
  • A developed understanding of core HR processes and policies.
  • Ability to communicate sensitively and effectively with a wide range of people, including across cultures and with those at a distance.
  • Charity sector experience (desirable)
  • Commitment to equity, diversity, and inclusion, personally and in previous leadership positions.
  • Demonstrable leadership experience and people management experience.
  • CIPD or equivalent qualified (desirable)
  • Strong written and verbal communication skills.

list Data Project Coordinator x5 - Birmingham

£24000 - £25000 per annum

Are you a talented Data Project Coordinator x5, or are you striving to be one? Can you demonstrate that you have experience being part of a team and supporting with their services? If so then you could be perfect for my client, a Social Welfare Charity based in Birmingham. This is a 14 month FTC and looking for someone to start ASAP. This role will be working from home with occasional visits to the Birmingham office - candidate needs to be close to Birmingham office for urgent meetings and training days. The standard working hours will be 35 hours a week Monday to Friday.

The Role: In this Data Project Coordinator role you'll report to the Operation Manager and will be ensuring the accuracy of service users entitlements. Specific tasks include:

  • Investigate financial records on the system to validate and confirm accurate payment of financial support entitlements.
  • Liaise with service users and other third parties, to verify data records.
  • Accurately identify and record an report payment.
  • Support on the project and services that the charity offers.
  • Manage the appropriate maintenance of records and personal information in line with the Data Protection Act.
  • Establish and maintain positive and effective working relationships with internal colleagues and external stakeholders to ensure effective delivery of targets.
  • Manage your time effectively to prioritise your workload in agreement with the Project Coordinator.

The Candidate:

To be considered for the Data Project Coordinator role you will need to possess previous admin experience and strong Excel skills.

Additionally, it's crucial that you possess the following:

  • Good proven numeracy skills
  • Demonstrable successful experience of data inputting, analysis and data manipulation.
  • The capability to work effectively within a fast-paced working environment
  • Good organisational skills and attention to detail.
  • Strong IT skills with experience of Microsoft Excel, Word, Outlook and database systems.

Event Executive (flexible hours)

£19 - £22 per hour

Are you a talented Event Executive with programme delivery experience are you striving to be one? Can you demonstrate that you have the skills to plan and deliver a range of learning programmes in accordance with well-defined processes? If so, you could be perfect for my Higher Education client based in London.

The programmes vary in length and involve elements of preparation work completed flexibly and remotely, followed by a concentrated period of time for the delivery of the programmes (which could be up to 5 days in a week) in London (near Kings Cross). You will be paid a fixed amount upon completion of the programmes and you will be required to complete 5 days paid organisational training along with 5 days paid shadowing of the delivery of a programme (some of which can be done remotely). The organisation boasts a clientele of world renowned companies and you will be assigned to programmes in accordance to your strengths and your availability to complete them. This would suit an individual who is either seeking ad-hoc work or to supplement existing freelance commitments.

The Role: As the Event Executive you will carry out the following  tasks:

  • Understands and oversees programme requirements and continuously improving the accurate production of learning materials.
  • Monitors standard processes and activities to ensure regulatory compliance.
  • Engages participants through online platform with interactive and participative networking and social activities
  • Provides outstanding customer experience on programmes delivered and understanding customer needs and requirements.
  • Ensure suppliers are engaged on programme, ensuring quality and value for money.
  • Builds sound relationships and acts as key contact for programme stakeholders.
  • Sets and manages stakeholder expectations.
  • Monitors and reviews financial activity for own area to ensure the accurate completion of standard financial processes within budget

The Candidate: To be considered for the Event Executive role you will need to possess experience in programme/events delivery/management (including preparation, delivery and wrap up activities). Charity Talent also need you to have mastery of online learning delivery tools.

Additionally, it's crucial that you possess the following:

  • Customer centric and confident in a fast paced environment
  • Confident presenter and facilitator.
  • Excellent stakeholder engagement skills.
  • Project management skills.
  • Strong problem solving skills.
  • Demonstrable knowledge of business education and/or relevant sector.
  • Self-motivated and able to work with little supervision

Flexi Delivery Event Programme Manager

£180 - £181 per day

Are you a talented Event Programme Manager (flexible) or are you striving to be one? Can you demonstrate that you have the skills to plan and deliver a range of learning programmes in accordance with well-defined processes. If so then you could be perfect for my client to work in Higher Education based in London.

The programmes vary in length and involve elements of preparation work completed flexibly and remotely, followed by a concentrated period of time for the delivery of the programmes (which could be up to 5 days in a week) in London (near Kings Cross). You will be paid a fixed amount upon completion of the programmes and you will be required to complete 5 days paid organisational training along with 5 days paid shadowing of the delivery of a programme (some of which can be done remotely). The organisation boasts a clientele of world renowned companies and you will be assigned to programmes in accordance to your strengths and your availability to complete them. This would suit an individual who is either seeking ad-hoc work or to supplement existing freelance commitments.

The Role: As the Event Programme Manager you carry out the following tasks:

  • Understands and oversees programme collateral requirements and actively contributes in improving the accurate production of learning materials.
  • Monitors the completion of standard processes and activities.
  • Engages participants through online platform with interactive and participative networking and social activities
  • Provides outstanding customer experience throughout the programme.
  • Ensure suitable suppliers are engaged on programme, ensuring quality and value for money.
  • Builds sound relationships and acts as key contact for programme stakeholders.
  • Sets and manages stakeholder expectations.
  • Monitors and reviews financial activity.

The Candidate: To be considered for the Event Programme Manager role you will need to possess experience in programme/events delivery/management (including preparation, delivery and wrap up activities). Charity Talent also need you to have mastery of online learning delivery tools.

Additionally, it's crucial that you possess the following:

  • A passion for delivering outstanding customer experience
  • Comfortable in dealing with ambiguity and embracing change in a fast paced environment
  • Confident presenter and facilitator including leading online classes.
  • Excellent stakeholder engagement skills.
  • Demonstrable knowledge of business education and/or relevant sector.
  • Budget management experience
  • Self-motivated and able to work with little supervision

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