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Flexi Delivery Event Programme Manager

Are you a talented Event Programme Manager (flexible) or are you striving to be one? Can you demonstrate that you have the skills to plan and deliver a range of learning programmes in accordance with well-defined processes.If so then you could be perfect for my client to work in Higher Education based in London.

This is an on-going project with flexible hours (no set hours) to be delivered over a period of 10 - 12 weeks, majority remote working, at a fixed project cost. You will however need to be present in London (near Kings Cross) for the delivery of the programmes which could be up to 5 days a week.

The Role: As the Event Programme Manager you carry out the following tasks:

  • Understands and oversees programme collateral requirements and actively contributes in defining and continuously improving the accurate production of learning materials.
  • Monitors the completion of standard processes and activities to ensure regulatory compliance.
  • Engages participants through online platform with interactive and participative networking and social activities
  • Provides outstanding customer experience on programmes delivered, organising and managing programme logistics and understanding customer needs and requirements.
  • Has a curious, open-minded and innovative mind-set, seeking to continuously improve experiences.
  • Ensure suitable suppliers are engaged on programme, ensuring quality and value for money.
  • Builds sound relationships and acts as key contact for programme stakeholders.
  • Sets and manages stakeholder expectations.
  • Monitors and reviews financial activity for own area to ensure the accurate completion of standard financial processes within budget

The Candidate: To be considered for the Event Programme Manager role you will need to possess experience in programme/events delivery/management (including preparation, delivery and wrap up activities). Charity Talent also need you to have mastery of online learning delivery tools.

Additionally, it's crucial that you possess the following:

  • Customer centric with a passion for delivering outstanding customer experience
  • Comfortable in dealing with ambiguity and embracing change in a fast paced environment
  • Confident presenter and facilitator, comfortable leading online classes through social and networking activities
  • Excellent stakeholder engagement skills.
  • Sound project management skills.
  • Excellent organisational skills and meticulous attention to detail.
  • Strong analytical and problem solving skills.
  • Demonstrable knowledge of business education and/or relevant sector.
  • Budget management experience
  • Self-motivated and able to work with little supervision

Supporter Care Assistant - Animal Charity

  • £13 - £15 per hour

Charity Talent are recruiting for a Supporter Care Assistant for an Animal charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

This is around a 3 month temp role with the possibility to extend. This is a ASAP start. It will be working from the office 3 days a week based in Victoria.

The Role: As the Supporter Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.

You will also do the following tasks:

  • You will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity.
  • You will thank supporters for their donations (monetary and gifts)
  • Helping the team with the franking and opening of post
  • Financial batching

The Candidate: To be considered for the Supporter Care Assistant role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service or supporter service role
  • Someone who is a 'go-getter'
  • Needs office based experience
  • Strong IT skills including excel.

Head of People - International Development

  • £50000 - £55000 per annum

Charity Talent are recruiting for a Head of People for an International Charity with an office in London and 14 other countries. Can you demonstrate that you have previous experience within the day to day running of a team and can provide strategic leadership across staff wellbeing, human resources, training, and development? If so, then you could be perfect for my client. This role is a 12-month FTC maternity cover with the possibility to extend.

The Role: As the Head of People, you will have 2 direct line reports (HR partner and HR officer) and report to the Director of Finance and Operations. Specific tasks include:

  • Providing organisation-wide leadership on HR, people related issues and policies.
  • Accountable for representing HR and advocating for HR amongst organisation leaders.
  • Leading, managing, and developing an inclusive and highly competent Talent and HR team.
  • Build a robust recruitment strategy, focused on diversity, equity and inclusion that is aligned with the charity initiative.
  • Provide coaching/advise to senior leaders on team development and key organisational and management issues.
  • Develop and manage the multi-year HR budget, ensuring expenditure does not exceed agreed levels.
  • Provide senior level HR advice and information to meet needs and guide strategic and operational decision-making of charity Board, Executive Team, and managers
  • Developing HR strategy and operational plan, policies, procedures, and support for sound HR management at all levels across the organisation.
  • Oversee communication with the Finance Team on people changes which affect payroll and annual performance increments.
  • Be the first point of contact for expert advice to London managers and staff on all queries including Performance Management.
  • Drive the wellbeing agenda for staff.
  • Manage a department budget including learning and development budget.

The Candidate: To be considered for the Head of People role you will need to possess the following:

  • International experience of an organisation. You will be dealing with the UK as well as their international and national offices.
  • A developed understanding of core HR processes and policies.
  • Ability to communicate sensitively and effectively with a wide range of people, including across cultures and with those at a distance.
  • Charity sector experience (desirable)
  • Commitment to equity, diversity, and inclusion, personally and in previous leadership positions.
  • Demonstrable leadership experience and people management experience.
  • CIPD or equivalent qualified (desirable)
  • Strong written and verbal communication skills.

Brand Marketing Charity - Interim

  • £150 - £200 per day

Are you a talented Brand Marketing Manager, or are you striving to be one? Can you demonstrate that you have experience planning and implementing marketing activities and campaigns? If so then you could be perfect for my client, an Health Membership Charity in London. This role is maternity cover for 10 months with the possibility to extend.

This Charity provides a forum for nationwide fundraising and advocacy campaigns, provides advice and guidance to its members, bespoke conferences and training days covering issues and development opportunities for Health Charities.

This will be working from home with some occasional visits to Warwick office, full time Monday to Friday.

The Role: In this Brand Marketing Manager role, you will report to Head of Marketing and Brand.

Specific tasks include:

  • Project manage paid brand marketing activity.
  • Work closely with team members to develop brand marketing plans across multi-channels.
  • manage the development of creative content for brand marketing activities.
  • Produce written content that supports brand activities, including case studies and fundraising marketing campaigns.
  • Work with internal teams and celebrity engagement specialists to develop a strategy.
  • Oversee the implementation of brand identity.
  • Work closely Marketing and Brand team to develop brand content strategy across digital channels, with particular focus on storytelling.

The Candidate: To be considered for the Brand Marketing Manager role you will need to demonstrable experience of project management, marketing material and campaign development. Charity Talent also need you to have prior experience working in the charity sector.

Additionally, it's crucial that you possess the following:

  • Experience in managing marketing campaigns across paid channels.
  • Support the team to achieve key targets, with particular focus on digital and brand campaigns.
  • Experience overseeing the implementation of brand guidelines and key messaging across various marketing and communication materials.
  • Experience of implementing / managing successful digital marketing activity.
  • Excellent time management skills and an ability to consistently meet deadlines.
  • Excellent written and verbal communication skills.

Church Operations Manager - Famous Church

  • £35000 - £37000 per annum

Charity Talent are recruiting for a growing and vibrant Parish of Great St Bartholomew which is located in London. The famous church has been a centre of religion, art, music and culture for nearly 900 years including hosting Hollywood producers and actors like Hugh Grant. On behalf of Parish's, we are looking for a talented Operation Church Manager to support on three core areas: events and site management; PA to the Rector; and communications.

The Role: in the Operation Church Manager role you will supporting on several aspects of the Church, specific tasks include:

  • Supporting the day-to-day running of Priory Church including line management of door staff, volunteers, and other employees and ensure the maintenance of office and onlien filing systems.
  • Ensure timely attention to enquiries and requests via digital communications, telephone, or post.
  • Preparing building hire contracts and faculty applications.
  • To support the Rector in his role as Parish Priest including diary management in consultation with others.
  • Dealing with correspondence - drafting letters, papers, meeting reports, and other documents.
  • Professional and effective liaison with contacts.
  • Preparation and distribution of weekly newsletter and design flyers/posters and social media material.

The Candidate: To be considered for the Operation Church Manager role you will need to possess strong administrative skills.

Additionally, it's crucial that you possess the following:

  • Interested in Parish of Great St Bartholomew and sympathy with Christian Faith.
  • Able to prioritize own workload and to multi-task.
  • Be public facing and provide excellent customer service.
  • Process driven, organized and methodical.
  • Team player - happy to work on a variety of tasks from budgets to answering the phones.
  • Positive, calm and personable character.
  • Knowledge of office administrator responsibilities, systems, and procedures.

Senior Press Officer

  • £33000 - £36000 per annum
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Are you a talented Senior Press Officer, or are you striving to be one? Can you demonstrate that you have experience building charity policy and influencing activity in the media? If so then you could be perfect for my client, a Cancer Charity in London. This is a 12 month FTC, full time and hybrid working with some days in London office near Kings Cross.

The Role: In this Senior Press Officer role, you will be delivering compelling and powerful PR to significantly increase reach and engagement amongst a range of audiences. You will report to Press and PR Manager. Specific tasks include:

  • To lead on developing and evaluating proactive media and PR plans.
  • Support the engagement of key stakeholders with the charity's policy and influencing campaigns.
  • To lead on identifying responses to reactive media opportunities.
  • To write impactful and newsworthy content including press releases, statements, blogs, etc.
  • To proactively identify opportunities to raise the profile of services and professional training
  • Working with the Case Studies Lead, source, pitch and place case study stories in the media.
  • Responsible for setting up media interviews and supporting spokespeople.
  • Participate in the press office out-of-hours on-call rota to respond quickly and effectively to media enquiries

The Candidate: To be considered for the Senior Press Officer role you will need to demonstrable proven media relations experience and strong national media contacts.

Additionally, it's crucial that you possess the following:

  • Ability to work to tight deadlines and to prioritise work under pressure.
  • Strong internal and external relationship management
  • Ability to research and produce briefings and materials for the media.
  • Strong story-telling skills and creativity.
  • Ability to draft media strategies, plans and produce insightful evaluation.
  • Empathetic towards vulnerable people or people with complex lives

Fundraising Customer Care Coordinator

  • £12 - £14 per hour

Are you a talented Fundraising Customer Care Coordinator, or are you striving to be one? Can you demonstrate that you have prior Supporter Care experience? If so then you could be perfect for my client, a Youth Charity based in London.

This is an immediate 5month temp role with the possibility to extend. This is a ASAP start. It will be working from home.

The Role: As the Fundraising Customer Care Coordinator you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team. You will be using templates for the responses to supporter emails.

As the Fundraising Customer Care Coordinator you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. Tasks include cancelling direct debits and updating any missing information. This role is to put the supporter at the heart of every engagement by delivering excellent customer service

The Candidate: To be considered for the Fundraising Customer Care Coordinator role you will need to possess administration experience in an fundraising environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient

Direct Marketing (Fundraising) Officer

  • £35000 - £37000 per annum

Are you a talented Direct Marketing (Fundraising) Officer, or are you striving to be one? Can you demonstrate that you have experience of direct marketing and digital fundraising campaigns? If so then you could be perfect for my client, a Faith Charity in London. This role is 6 month FTC with the possibility to extend and to start ASAP.

The Role: In this Direct Marketing (Fundraising) Officer role, you will report to Individual Acquisition Manager. Specific tasks include:

  • Deliver direct marketing and digital campaigns to recruit supporters.
  • Plan multi-channel campaigns including channels such as direct mail; paid social; paid search,DRTV and telephone.
  • Precise budgeting, based on past results and using clear and realistic assumption.
  • Define clear target audiences for all campaigns using accurate data and market analysis.
  • Maintain excellent working relationships with colleagues.
  • You will contribute to the development of the right products, channels and messaging to attract new donors as the first step in building a long-term supporter relationship.

The Candidate: To be considered for the Digital Officer role you will need to demonstrable proven experience of campaign management and delivery. Charity Talent also need you to have good analytical and planning skills.

Additionally, it's crucial that you possess the following:

  • Experience in working with data and insight teams, assessing behaviour and trends in the
  • charity sector.
  • Good understanding of balanced needs to build relationships with supporters and achieve
  • specific response targets.
  • Strong communication and interpersonal skills.
  • Good understanding of data analysis and journey development.

Project Administrator

  • £11 - £13 per hour

Are you a talented Project Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Youth Charity in London. This role is an immediate start (January) and is temporary for four months with the possibility to extend. This role will be working from home with some potential visit to London office on rare occasion.

The Role: In this Project Administrator role, you will report to Project Team Leader and working in the Design and Delivery team. Specific tasks include:

  • Formatting and preparing communication to grantees and panel members
  • Monitoring grants inbox and responding to grantees questions
  • Updating tracking worksheets
  • Raising purchase orders (training to be provided)
  • Any other ad-hoc administration support as required to support the grants team
  • Supporting the wider team on general queries and with managing and processing programme requests.
  • Assisting on their processing and carrying out data entry tasks.
  • Assisting with filing electronic documents and updating internal and external programme related documentation.
  • Providing administrative support on new programmes and initiatives..

The Candidate: To be considered for the Project Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

  • Experience of working remotely, as part of a virtual team
  • Ability to hit the ground running
  • Good attention to detail, with the ability to not lose focus when repeating same task
  • IT skills; Microsoft Outlook, Excel, Word and PowerPoint

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