Are you a talented Fundraising Customer Care Coordinator, or are you striving to be one? Can you demonstrate that you have prior Supporter Care experience? If so then you could be perfect for my client, a Youth Charity based in London.
This is an immediate 5month temp role with the possibility to extend. This is a ASAP start. It will be working from home.
The Role: As the Fundraising Customer Care Coordinator you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team. You will be using templates for the responses to supporter emails.
As the Fundraising Customer Care Coordinator you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. Tasks include cancelling direct debits and updating any missing information. This role is to put the supporter at the heart of every engagement by delivering excellent customer service
The Candidate: To be considered for the Fundraising Customer Care Coordinator role you will need to possess administration experience in an fundraising environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.
Additionally, it's crucial that you possess the following:
- Excellent attention to detail and a personable and flexible approach.
- Experience working in a customer service role
- Experience using a CRM system
- Someone who can take initiative and do independent work
- Someone who is organised and efficient