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VOLUNTEER - Chair of Trustees

Up to £1 per annum

Charity Talent on behalf of Support 4 Sight are recruiting for a volunteer to be a chair of Trustees to join its board. This great chairty has continued to support and improve the lives of people with visual impairment in Mid and West Essex.

The new Chair will join at a critical period for Support 4 Sight following recovery from the Covid 19 pandemic and will work closely with their fellow Trustees and the senior management to help shape and direct the future growth and development of the charity. They are looking for someone with:

  • Experienced in managing through an organizational transformation by offering leadership experience and emotional intelligence, to develop a high performing board and to ensure that it provides the right blend of support and challenge to the Chief Executive and staff team;
  • Experienced in fundraising, charity governance and be well connected will be an advantage;
  • Able to commit the time, skills and experience needed to be both Chair and a trustee (c25 days a year)

VOLUNTEER - Website Support

Up to £1 per annum

Charity Talent on behalf of Charity Folk are recruiting for a volunteer to help a great charity with their website design. Mind (Hammersmith, Fulham, Ealing and Hounslow) that provide advice and support to empower anyone experiencing a mental health problem. They are looking for a Senior Website individual who can help review and redesign their website content.

Direct Marketing Manager - Temp to Perm

£20 - £23 per hour

Charity Talent are recruiting for a Direct Marketing Manager to work for a Social Welfare Charity, this is an immediate start, working from home until temporarily due to Covid-19. This is a Temp to Perm job.

Responsible for the development and delivery of multi-channel direct marketing activities to inspire and motivate warm supporters to continue supporting and new supporters to support for the first time. Contributing a minimum of £42 million annually to the charity's work. Work with the Head of Individual Giving on the Individual Giving strategy, annual plan and budget, including the flagship £20M Christmas campaign. You will Project manage all warm cash appeals (February, Easter, June, Summer, Autumn, Christmas) with support from the IG Assistants to ensure financial targets are met or exceeded - from research and brief, creative, testing, data selections, results, review and recommendations. Ensure a digital presence for all appeals.

Project manage all Christmas recruitment activities (DRTV, cold mail, doordrop, inserts, press, digital (including PPC, Facebook & Instagram, display)) with support from the Officer and IG Assistants to ensure financial targets are met or exceeded and new contactable supporters are recruited at an acceptable cost per acquisition. Manage channel selection, media planning, creative development, testing, results, review and recommendations. Develop a strategy to optimise Direct Debit giving from the warm audience and implement - including conversion and upgrade mailings (and possibly telephone) and managing reactivation campaigns. Manage, motivate and develop two Individual Giving Assistants and a Digital Officer.

Develop and monitor the budget providing monthly updates on income and expenditure and making sure information is accurate. Work with procurement on cost savings. Lead and develop the loyalty programme - welcome programme and thank you postcards, Annual Review, bi-annual supporter survey, supporter insight. Manage relationships with key suppliers, such as the print management & digital agency.

Experience:

Recruitment and Retention

Significant experience of direct marketing of a variety of offline and online channels.

Strategic planning and implementation of strategy.

Digital Fundraising platforms (Facebook, PPC and Google Analytics.

Line Management and Budget management.

Creative development and working with designers and copywriters.

Supporter Care Team Leader (Fundraising)

£31000 - £34000 per annum

Charity Talent are recruiting for a Supporter Care Team Leader to work for a well known Health Charity based in Central London.

As the Supporter Care Team Leader you will be responsible for building and sustaining a strong profession team to deliver excellent customer service and you will be responsible for the continuous learning and development of colleagues, technology and the service. You monitor quality assurance activities for Supporter Care, the Helpline and Advocacy services. Interpret data and themes and make recommendations to drive continuous improvement. Coach, monitor and develop the Customer Care Team. You will also assist with recruitment and training.

Act as an escalation point to support Customer Care colleagues, and customers with complaints or difficult issues.Act as a Designated Safeguarding Person, as part of the organisation's Safeguarding. Ensure that within area of responsibility that the organisation is kept Safe, Legal and Healthy and where areas of risk are identified, actions are taken to either eliminate them or reduce them to an acceptable. Engage externally with lead organisations to generate new learning and identify innovation that can be brought back into the organisation. Champion and encourage the delivery of an excellent level of customer service to people contacting the Charity. You will provide the production and analysis of statistics and other data to determine and manage quality assurance and performance standards.

Experience:

  • Highly organised and efficient with strong organisational skills and excellent attention to detail
  • Line management experience
  • Required to work 35 hours per week across a range of hours between 9am and 6pm, Monday to Friday
  • Familiar with up to date call centre technologies and practices around people, process and customer service standards
  • Willing to work flexibly and outside of office hours on occasion
  • Supporter Care Fundraising Experience
  • Call Centre Experience

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