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Flexi Delivery Event Programme Manager

Are you a talented Event Programme Manager (flexible) or are you striving to be one? Can you demonstrate that you have the skills to plan and deliver a range of learning programmes in accordance with well-defined processes.If so then you could be perfect for my client to work in Higher Education based in London.

This is an on-going project with flexible hours (no set hours) to be delivered over a period of 10 - 12 weeks, majority remote working, at a fixed project cost. You will however need to be present in London (near Kings Cross) for the delivery of the programmes which could be up to 5 days a week.

The Role: As the Event Programme Manager you carry out the following tasks:

  • Understands and oversees programme collateral requirements and actively contributes in defining and continuously improving the accurate production of learning materials.
  • Monitors the completion of standard processes and activities to ensure regulatory compliance.
  • Engages participants through online platform with interactive and participative networking and social activities
  • Provides outstanding customer experience on programmes delivered, organising and managing programme logistics and understanding customer needs and requirements.
  • Has a curious, open-minded and innovative mind-set, seeking to continuously improve experiences.
  • Ensure suitable suppliers are engaged on programme, ensuring quality and value for money.
  • Builds sound relationships and acts as key contact for programme stakeholders.
  • Sets and manages stakeholder expectations.
  • Monitors and reviews financial activity for own area to ensure the accurate completion of standard financial processes within budget

The Candidate: To be considered for the Event Programme Manager role you will need to possess experience in programme/events delivery/management (including preparation, delivery and wrap up activities). Charity Talent also need you to have mastery of online learning delivery tools.

Additionally, it's crucial that you possess the following:

  • Customer centric with a passion for delivering outstanding customer experience
  • Comfortable in dealing with ambiguity and embracing change in a fast paced environment
  • Confident presenter and facilitator, comfortable leading online classes through social and networking activities
  • Excellent stakeholder engagement skills.
  • Sound project management skills.
  • Excellent organisational skills and meticulous attention to detail.
  • Strong analytical and problem solving skills.
  • Demonstrable knowledge of business education and/or relevant sector.
  • Budget management experience
  • Self-motivated and able to work with little supervision

Supporter Care Assistant - Animal Charity

Charity Talent are recruiting for a Supporter Care Assistant for an Animal charity. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

This is around a 3 month temp role with the possibility to extend. This is a ASAP start. It will be working from the office 3 days a week based in Victoria.

The Role: As the Supporter Care Assistant you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.

You will also do the following tasks:

  • You will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will keep an up-to-date knowledge of the full range of services, products, campaigns and activities across this Charity.
  • You will thank supporters for their donations (monetary and gifts)
  • Helping the team with the franking and opening of post
  • Financial batching

The Candidate: To be considered for the Supporter Care Assistant role you will need to possess administration experience in an office environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service or supporter service role
  • Someone who is a 'go-getter'
  • Needs office based experience
  • Strong IT skills including excel.

Head of People - International Development

Charity Talent are recruiting for a Head of People for an International Charity with an office in London and 14 other countries. Can you demonstrate that you have previous experience within the day to day running of a team and can provide strategic leadership across staff wellbeing, human resources, training, and development? If so, then you could be perfect for my client. This role is a 12-month FTC maternity cover with the possibility to extend.

The Role: As the Head of People, you will have 2 direct line reports (HR partner and HR officer) and report to the Director of Finance and Operations. Specific tasks include:

  • Providing organisation-wide leadership on HR, people related issues and policies.
  • Accountable for representing HR and advocating for HR amongst organisation leaders.
  • Leading, managing, and developing an inclusive and highly competent Talent and HR team.
  • Build a robust recruitment strategy, focused on diversity, equity and inclusion that is aligned with the charity initiative.
  • Provide coaching/advise to senior leaders on team development and key organisational and management issues.
  • Develop and manage the multi-year HR budget, ensuring expenditure does not exceed agreed levels.
  • Provide senior level HR advice and information to meet needs and guide strategic and operational decision-making of charity Board, Executive Team, and managers
  • Developing HR strategy and operational plan, policies, procedures, and support for sound HR management at all levels across the organisation.
  • Oversee communication with the Finance Team on people changes which affect payroll and annual performance increments.
  • Be the first point of contact for expert advice to London managers and staff on all queries including Performance Management.
  • Drive the wellbeing agenda for staff.
  • Manage a department budget including learning and development budget.

The Candidate: To be considered for the Head of People role you will need to possess the following:

  • International experience of an organisation. You will be dealing with the UK as well as their international and national offices.
  • A developed understanding of core HR processes and policies.
  • Ability to communicate sensitively and effectively with a wide range of people, including across cultures and with those at a distance.
  • Charity sector experience (desirable)
  • Commitment to equity, diversity, and inclusion, personally and in previous leadership positions.
  • Demonstrable leadership experience and people management experience.
  • CIPD or equivalent qualified (desirable)
  • Strong written and verbal communication skills.

Brand Marketing Charity - Interim

Are you a talented Brand Marketing Manager, or are you striving to be one? Can you demonstrate that you have experience planning and implementing marketing activities and campaigns? If so then you could be perfect for my client, an Health Membership Charity in London. This role is maternity cover for 10 months with the possibility to extend.

This Charity provides a forum for nationwide fundraising and advocacy campaigns, provides advice and guidance to its members, bespoke conferences and training days covering issues and development opportunities for Health Charities.

This will be working from home with some occasional visits to Warwick office, full time Monday to Friday.

The Role: In this Brand Marketing Manager role, you will report to Head of Marketing and Brand.

Specific tasks include:

  • Project manage paid brand marketing activity.
  • Work closely with team members to develop brand marketing plans across multi-channels.
  • manage the development of creative content for brand marketing activities.
  • Produce written content that supports brand activities, including case studies and fundraising marketing campaigns.
  • Work with internal teams and celebrity engagement specialists to develop a strategy.
  • Oversee the implementation of brand identity.
  • Work closely Marketing and Brand team to develop brand content strategy across digital channels, with particular focus on storytelling.

The Candidate: To be considered for the Brand Marketing Manager role you will need to demonstrable experience of project management, marketing material and campaign development. Charity Talent also need you to have prior experience working in the charity sector.

Additionally, it's crucial that you possess the following:

  • Experience in managing marketing campaigns across paid channels.
  • Support the team to achieve key targets, with particular focus on digital and brand campaigns.
  • Experience overseeing the implementation of brand guidelines and key messaging across various marketing and communication materials.
  • Experience of implementing / managing successful digital marketing activity.
  • Excellent time management skills and an ability to consistently meet deadlines.
  • Excellent written and verbal communication skills.

Church Operations Manager - Famous Church

Charity Talent are recruiting for a growing and vibrant Parish of Great St Bartholomew which is located in London. The famous church has been a centre of religion, art, music and culture for nearly 900 years including hosting Hollywood producers and actors like Hugh Grant. On behalf of Parish's, we are looking for a talented Operation Church Manager to support on three core areas: events and site management; PA to the Rector; and communications.

The Role: in the Operation Church Manager role you will supporting on several aspects of the Church, specific tasks include:

  • Supporting the day-to-day running of Priory Church including line management of door staff, volunteers, and other employees and ensure the maintenance of office and onlien filing systems.
  • Ensure timely attention to enquiries and requests via digital communications, telephone, or post.
  • Preparing building hire contracts and faculty applications.
  • To support the Rector in his role as Parish Priest including diary management in consultation with others.
  • Dealing with correspondence - drafting letters, papers, meeting reports, and other documents.
  • Professional and effective liaison with contacts.
  • Preparation and distribution of weekly newsletter and design flyers/posters and social media material.

The Candidate: To be considered for the Operation Church Manager role you will need to possess strong administrative skills.

Additionally, it's crucial that you possess the following:

  • Interested in Parish of Great St Bartholomew and sympathy with Christian Faith.
  • Able to prioritize own workload and to multi-task.
  • Be public facing and provide excellent customer service.
  • Process driven, organized and methodical.
  • Team player - happy to work on a variety of tasks from budgets to answering the phones.
  • Positive, calm and personable character.
  • Knowledge of office administrator responsibilities, systems, and procedures.

Fundraising Customer Support Advisor x3

Are you a talented Fundraising Customer Support Advisor, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Health Charity based in London.

This is a permanent full-time position and will be working in the office. After 6 month probation the salary will increase to £24,700.

The Role: As the Fundraising Customer Support Advisor you will be the first point of contact for supporters and members.

  • You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team, taking ownership of these enquiries.
  • This role is to put the supporter at the heart of every engagement by delivering excellent customer services
  • You will also support on maintaining electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports.
  • You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

The Candidate: To be considered for the Fundraising Customer Support Advisor role you will need to possess administration and customer service experience. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient
  • Demonstrate the ability to make informed decisions under pressure
  • Show excellent timekeeping skills and adaptability when completing tasks.
  • Deciding and summarising customer interactions onto the system.

 

 

Senior Press Officer

Are you a talented Senior Press Officer, or are you striving to be one? Can you demonstrate that you have experience building charity policy and influencing activity in the media? If so then you could be perfect for my client, a Cancer Charity in London. This is a 12 month FTC, full time and hybrid working with some days in London office near Kings Cross.

The Role: In this Senior Press Officer role, you will be delivering compelling and powerful PR to significantly increase reach and engagement amongst a range of audiences. You will report to Press and PR Manager. Specific tasks include:

  • To lead on developing and evaluating proactive media and PR plans.
  • Support the engagement of key stakeholders with the charity's policy and influencing campaigns.
  • To lead on identifying responses to reactive media opportunities.
  • To write impactful and newsworthy content including press releases, statements, blogs, etc.
  • To proactively identify opportunities to raise the profile of services and professional training
  • Working with the Case Studies Lead, source, pitch and place case study stories in the media.
  • Responsible for setting up media interviews and supporting spokespeople.
  • Participate in the press office out-of-hours on-call rota to respond quickly and effectively to media enquiries

The Candidate: To be considered for the Senior Press Officer role you will need to demonstrable proven media relations experience and strong national media contacts.

Additionally, it's crucial that you possess the following:

  • Ability to work to tight deadlines and to prioritise work under pressure.
  • Strong internal and external relationship management
  • Ability to research and produce briefings and materials for the media.
  • Strong story-telling skills and creativity.
  • Ability to draft media strategies, plans and produce insightful evaluation.
  • Empathetic towards vulnerable people or people with complex lives

Fundraising Customer Care Coordinator

Are you a talented Fundraising Customer Care Coordinator, or are you striving to be one? Can you demonstrate that you have prior Supporter Care experience? If so then you could be perfect for my client, a Youth Charity based in London.

This is an immediate 5month temp role with the possibility to extend. This is a ASAP start. It will be working from home.

The Role: As the Fundraising Customer Care Coordinator you will be the first point of contact for supporters and members. You will respond to queries, mostly by phone but also email, letter, social media and web chat on all aspects of their work. You will effectively respond to all enquiries, requests for information and complaints received into their Supporter Care team. You will be using templates for the responses to supporter emails.

As the Fundraising Customer Care Coordinator you will maintain electronic and written communications within the database to ensure customer records are kept up to date and information is available for management reports. Tasks include cancelling direct debits and updating any missing information. This role is to put the supporter at the heart of every engagement by delivering excellent customer service

The Candidate: To be considered for the Fundraising Customer Care Coordinator role you will need to possess administration experience in an fundraising environment. Charity Talent also need you to have prior experience of dealing with a high volume of emails/calls.

Additionally, it's crucial that you possess the following:

  • Excellent attention to detail and a personable and flexible approach.
  • Experience working in a customer service role
  • Experience using a CRM system
  • Someone who can take initiative and do independent work
  • Someone who is organised and efficient

Direct Marketing (Fundraising) Officer

Are you a talented Direct Marketing (Fundraising) Officer, or are you striving to be one? Can you demonstrate that you have experience of direct marketing and digital fundraising campaigns? If so then you could be perfect for my client, a Faith Charity in London. This role is 6 month FTC with the possibility to extend and to start ASAP.

The Role: In this Direct Marketing (Fundraising) Officer role, you will report to Individual Acquisition Manager. Specific tasks include:

  • Deliver direct marketing and digital campaigns to recruit supporters.
  • Plan multi-channel campaigns including channels such as direct mail; paid social; paid search,DRTV and telephone.
  • Precise budgeting, based on past results and using clear and realistic assumption.
  • Define clear target audiences for all campaigns using accurate data and market analysis.
  • Maintain excellent working relationships with colleagues.
  • You will contribute to the development of the right products, channels and messaging to attract new donors as the first step in building a long-term supporter relationship.

The Candidate: To be considered for the Digital Officer role you will need to demonstrable proven experience of campaign management and delivery. Charity Talent also need you to have good analytical and planning skills.

Additionally, it's crucial that you possess the following:

  • Experience in working with data and insight teams, assessing behaviour and trends in the
  • charity sector.
  • Good understanding of balanced needs to build relationships with supporters and achieve
  • specific response targets.
  • Strong communication and interpersonal skills.
  • Good understanding of data analysis and journey development.

Project Administrator

Are you a talented Project Administrator, or are you striving to be one? Can you demonstrate that you have administrative experience supporting a wider team? If so then you could be perfect for my client, an Youth Charity in London. This role is an immediate start (January) and is temporary for four months with the possibility to extend. This role will be working from home with some potential visit to London office on rare occasion.

The Role: In this Project Administrator role, you will report to Project Team Leader and working in the Design and Delivery team. Specific tasks include:

  • Formatting and preparing communication to grantees and panel members
  • Monitoring grants inbox and responding to grantees questions
  • Updating tracking worksheets
  • Raising purchase orders (training to be provided)
  • Any other ad-hoc administration support as required to support the grants team
  • Supporting the wider team on general queries and with managing and processing programme requests.
  • Assisting on their processing and carrying out data entry tasks.
  • Assisting with filing electronic documents and updating internal and external programme related documentation.
  • Providing administrative support on new programmes and initiatives..

The Candidate: To be considered for the Project Administrator role you will need to demonstrable experience of administrative/operational roles, planning and organising. Charity Talent also need you to have prior experience working in a team supporting multiple people.

Additionally, it's crucial that you possess the following:

  • Experience of working remotely, as part of a virtual team
  • Ability to hit the ground running
  • Good attention to detail, with the ability to not lose focus when repeating same task
  • IT skills; Microsoft Outlook, Excel, Word and PowerPoint

Candidate Resourcing Consultant

Charity Talent is a specialist Recruitment Agency for the Charity and not for profit sector.  We would like to meet a potential Candidate Resourcing Consultant to join our busy team of consultants as soon as possible.  

Ideally, you'll be the type of individual who doesn't need to, or want to be micro-managed and can achieve against expectations and targets. As a business we value a hard-working attitude, consistent integrity and perseverance, we are looking for someone who can confidently display these qualities. We are seeking an individual who is excellent at building and maintaining relationships and is able to manage their own time. We are looking for someone who wants to build a long term career and work with us, rather than just working for us.

Our head office is based in the City of London EC2A and we have a satellite office in Hertfordshire. As a team we split our working time between the office and home and for this role we can support a 3, 4 or a 5 day per week basis with flexible working hours depending.  

In addition to a generous basic salary, you'll also be rewarded with monthly bonuses (objective focussed and subject to successful completion of probationary period), ongoing training and development, regular team building and social activities (pre-pandemic this included all sorts of activities such as escape rooms, team meals, mini-golf, curling, pool/darts, cocktail making, and trips away etc). 

As the Candidate Resourcing Consultant, you'll work with our Recruitment Consultants to manage and deliver candidate resourcing projects, developing and collating lists of candidates suitable for specific vacancies,  which would include using LinkedIn, job boards and our internal database to identify potential candidates, conducting the initial telephone screening of candidates, interviewing the shortlisted candidates online or face to face and then providing a short overview to the consultants along with your opinion as to whether the candidates are suitable for our current job opportunities. 

Responsibilities will also include all referencing and on boarding of candidates, posting job adverts, assisting with our social media presence and generating candidate referrals.  This will also entail updating candidates CV's and compliance requirements on our database and ensuring all their information is up to date along with making suggestions in terms of how we can improve our "Candidate Experience" which is something at the heart of our business. 

Benefits 
- Salary £23,000 – 27,500 dependant on experience (based on a 5 day working week, pro rata for 3 or 4 days).  
- 25 days annual leave (plus Bank Holidays), again pro rata for a 3 or 4 day working week. 
- Flexible working hours 
- Monthly commission (subject to successful completion of probationary period and objective focussed) 
- Annual Salary review 
- Ongoing training and development
- Laptop and phone will be supplied
- Genuine opportunity to make a difference into the overall success of the company

Experience & Attributes:
- Recruitment experience desirable but not necessary 
- Self-motivated and reliable
- Used to working to deadlines created by demand 
- Confident telephone manner 
- Comfortable Interviewing individuals either over Teams / Zoom and in person. 

If you have read this and feel excited by the prospect of joining the team, we would love to hear from you. Please email your CV along with a short covering email telling us a little bit about yourself to cb@charitytalent.com 


 

Testimonials

News

Charity Talent - Best Non-Profit Recruitment Agency 2021

Charity Talent - Best Non-Profit Recruitment Agency 2021

  • October 04, 2021

We're so thrilled to annouce that Charity Talent are winners of the Best Non-Profit Recruitment Agency at the recent SME News Greater London Awards 2021. Read more about it here along with details of all the other worthy winners. http://www.sme-news.co.uk/winners/charity-talent/    

Happy 1st Birthday CharityFolk!

Happy 1st Birthday CharityFolk!

  • April 13, 2021

One year ago today we launched ‘CharityFolk’ an initiative between Charity Talent and FlowFolk to introduce furloughed marketing, digital, fundraising and data talent to the charity and not for profit sector. The campaign has enabled Charities to get access to an army of volunteers to support their needs, and enabled both talented furloughed individuals and volunteers to continue to use their invaluable skills for an awesome purpose! Over the last year of the campaign, we have successfully introduced over 250 volunteers to over 100 charities. These volunteers have assisted charities to deliver vital services who have struggled to meet the increased needs for support during this crisis. We continue with this campaign and will continue to scale and grow and we are keen to hear from more charities and not for profit organisations who are trying to respond to the current crisis, whilst safeguarding their own sustainability. We are also keen to hear from more volunteers who would like to assist charities and not for profit organisations. Our volunteers have been able to take on valuable tasks such as helping with a five year strategy and business plan, budgets, planning and applying for tenders to significantly increasing visitors to organisations websites and followers to Facebook pages. We would like to say a massive thank you our volunteers for all of their hard work and the organisations they have been supporting and our colleagues who have worked tirelessly to make this campaign the success it has been. .embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } .embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }

Meet The Team

Natashja van der Westhuizen

Director

Natashja started her recruitment career in 2004, recruiting business development managers in the Private Sector. In her spare time she volunteered for a charity and realising her enthusiasm and passion for the Third Sector she joined Eden Brown’s Charity and Not for Profit team in 2005 progressing to an Associate Director. It was during this time she developed an excellent working relationship with her colleague Zoe Perrott (Evans). Spotting an opportunity for a temp led Charity recruitment company Natashja and Zoe co-founded Charity Talent. Natashja established Charity Talent because she genuinely loves what she does and intends to be in the industry for a long time.

Dominic Evans

Director

Dominic has been in recruitment for 20 years and counting. His role at Charity Talent is focusing on the journey of the business and brand. Having founded his first business in 2010, focusing on mid to senior level management appointments, Dom now invests in recruiters who are looking to start their own recruitment business. Since 2016, he’s invested in over 10 talented founders who operate across brands recruiting in the UK and internationally. Focusing on Charity Talent’s growth and industry presence, Dom supports funding, financial expertise, operational strategy, legal advice and marketing support. Partnering with Natashja has enabled both to establish an exciting balance of strengths.

Zoe Evans

Director

Zoe started her recruitment career in 2000. In 2003 she joined Eden Brown where she established the temp Charity and Not for Profit business progressing to Divisional Director. It was during this time she developed an excellent working relationship with Natashja van der Westhuizen. Spotting an opportunity for a temp led Charity recruitment company Natashja and Zoe co-founded Charity Talent.  Zoe loves a challenge and enjoys thinking outside the box when assisting client’s in building teams with like-minded individuals.

Ella Gardiner

Senior Recruitment Consultant

Ella joined Charity Talent with a strong interest in helping others and giving back to local communities, she had previously volunteered in local not for profit organisations alongside successfully running her own small business which sparked her enthusiasm to work at Charity Talent.  Her main role at Charity Talent involves ensuring that the needs and requirements of our candidates and clients, are understood and satisfactorily fulfilled. During the COVID-19 crisis, we successfully launched CharityFolk, a volunteering initiative to introduce marketing, digital, data & fundraising talent to non for profits and Ella was instrumental in the day to day running of it. An enthusiastic ‘people-person’, passionate about helping others and making a positive contribution to families, communities, and society.

Claire Burnham

Operations Manager

Claire has been working in recruitment for 16 years and 4 of those years were spent running the Charity & Not for Profit team at Eden Brown with Natashja. For the last 7 years, Claire has taken on an Operational role across multiple recruitment businesses and in July 2019 she joined the team at Charity Talent as Operations Manager. This role is about improving processes often with the introduction of automation, systems and training. 

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